Total complaints
4
Filed since Are
4 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
4 consumer complaints filed with the CFPB
This profile shows and secondly's complaint history from CFPB public records. 4 consumers have filed complaints since Are . The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
4
Filed since Are
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How and secondly's 4 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| it was acknowledged that the account in question was charged off | 3 |
| Citi | 1 |
| State | Complaints |
|---|---|
| a charge off indicates canceled or forgiven debt | 3 |
| that other companies can create a more ethical approach of APR review. If my APR is not corrected | 1 |
| Issue | Complaints |
|---|---|
| any charge off is treated as canceled or forgiven debt | 3 |
| legally | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
and secondly has accumulated 4 consumer complaints in the CFPB public database, with filings active across 2 U.S. states. Of those submissions, 4 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Are , and the most recent logged activity is In your re, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, and secondly reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "it was acknowledged that the account in question was charged off", and the single most common underlying issue is "any charge off is treated as canceled or forgiven debt".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and secondly: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
and secondly has received 4 consumer complaints filed with the Consumer Financial Protection Bureau.
and secondly has a 0% timely response rate to CFPB complaints.
The most common issue reported against and secondly is "any charge off is treated as canceled or forgiven debt" in the "it was acknowledged that the account in question was charged off" product category.
Read our methodology — how this data is sourced, computed, and verified.