and received the response that because my transaction has been done in person it didn't matter which option I chose to file it under as I would have lost either way as they are dealing with XXXX and XXXX policies. I stated I can not understand how I can't get a refund of my money when I did not receive any goods. The representative stated he knew I wasn't comfortable with speaking to the vendors anymore however advised the only option was for me to reach out once more to the vendor to see if I could get a refund. I responded I did not feel comfortable as they have already swindled me out of my money and I do not wish to speak with them anymore. I asked if there was anything else I could do and received the answer that there is nothing I could do to get my money back

What the CFPB Record Shows About and received the response that because my transaction has been done in person it didn't matter which option I chose to file it under as I would have lost either way as they are dealing with XXXX and XXXX policies. I stated I can not understand how I can't get a refund of my money when I did not receive any goods. The representative stated he knew I wasn't comfortable with speaking to the vendors anymore however advised the only option was for me to reach out once more to the vendor to see if I could get a refund. I responded I did not feel comfortable as they have already swindled me out of my money and I do not wish to speak with them anymore. I asked if there was anything else I could do and received the answer that there is nothing I could do to get my money back

and received the response that because my transaction has been done in person it didn't matter which option I chose to file it under as I would have lost either way as they are dealing with XXXX and XXXX policies. I stated I can not understand how I can't get a refund of my money when I did not receive any goods. The representative stated he knew I wasn't comfortable with speaking to the vendors anymore however advised the only option was for me to reach out once more to the vendor to see if I could get a refund. I responded I did not feel comfortable as they have already swindled me out of my money and I do not wish to speak with them anymore. I asked if there was anything else I could do and received the answer that there is nothing I could do to get my money back has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Afte, and the most recent logged activity is After the , giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, and received the response that because my transaction has been done in person it didn't matter which option I chose to file it under as I would have lost either way as they are dealing with XXXX and XXXX policies. I stated I can not understand how I can't get a refund of my money when I did not receive any goods. The representative stated he knew I wasn't comfortable with speaking to the vendors anymore however advised the only option was for me to reach out once more to the vendor to see if I could get a refund. I responded I did not feel comfortable as they have already swindled me out of my money and I do not wish to speak with them anymore. I asked if there was anything else I could do and received the answer that there is nothing I could do to get my money back reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I filed a complaint to Citi regarding the matter and received a phone call on XX/XX/year>. The representative stated he reviewed my case", and the single most common underlying issue is "and apologized for the poor management of both representative and supervisor on XX/XX/year>. He then stated there was nothing that can be done to get my refund back as I had filed it under a cancellation versus non receipt of goods. He added that there was no response from the vendor after their initial attempt to contact".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and received the response that because my transaction has been done in person it didn't matter which option I chose to file it under as I would have lost either way as they are dealing with XXXX and XXXX policies. I stated I can not understand how I can't get a refund of my money when I did not receive any goods. The representative stated he knew I wasn't comfortable with speaking to the vendors anymore however advised the only option was for me to reach out once more to the vendor to see if I could get a refund. I responded I did not feel comfortable as they have already swindled me out of my money and I do not wish to speak with them anymore. I asked if there was anything else I could do and received the answer that there is nothing I could do to get my money back: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.