Total complaints
1
Filed since Than
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows and phone number. I was told that the cancellation would be processed immediately because I had already paid my membership for my last month. This means that my membership was paid through XX/XX/XXXX because I canceled on XX/XX/XXXX. In the month of XX/XX/XXXX I noticed that XXXX was still charging my card. My first attempt at resolution involved calling the number associated with the charge on the account. I left four ( 4 ) voicemails's complaint history from CFPB public records. 1 consumers have filed complaints since Than. The company has a 0% timely response rate and has provided relief in 100% of cases.
Total complaints
1
Filed since Than
Timely response
0%
CFPB-tracked response window
Relief rate
100%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How and phone number. I was told that the cancellation would be processed immediately because I had already paid my membership for my last month. This means that my membership was paid through XX/XX/XXXX because I canceled on XX/XX/XXXX. In the month of XX/XX/XXXX I noticed that XXXX was still charging my card. My first attempt at resolution involved calling the number associated with the charge on the account. I left four ( 4 ) voicemails's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| /s/XXXX XXXX XXXX XX/XX/XXXX To : Capital One Dispute Team From : XXXX XXXX XXXX *Please respond via phone or email* Dear Capital One : I am requesting additional review | 1 |
| State | Complaints |
|---|---|
| and I never received a call back. The charging company never answered the phone | 1 |
| Issue | Complaints |
|---|---|
| and timely refund for two ( 2 ) unauthorized charges to my credit card account. The two case numbers are below : CASE # XXXX XX/XX/XXXX {$49.00} XXXX CASE # XXXX XX/XX/XXXX {$49.00} XXXX I submitted this gym membership cancellation on XX/XX/XXXX on the instruction of the gym management. When I requested this cancellation in person on XX/XX/XXXX | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
and phone number. I was told that the cancellation would be processed immediately because I had already paid my membership for my last month. This means that my membership was paid through XX/XX/XXXX because I canceled on XX/XX/XXXX. In the month of XX/XX/XXXX I noticed that XXXX was still charging my card. My first attempt at resolution involved calling the number associated with the charge on the account. I left four ( 4 ) voicemails has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Than, and the most recent logged activity is Thanks, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, and phone number. I was told that the cancellation would be processed immediately because I had already paid my membership for my last month. This means that my membership was paid through XX/XX/XXXX because I canceled on XX/XX/XXXX. In the month of XX/XX/XXXX I noticed that XXXX was still charging my card. My first attempt at resolution involved calling the number associated with the charge on the account. I left four ( 4 ) voicemails reports a 0% timely-response rate and has closed 100% of cases with a written explanation to the consumer. 100% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "/s/XXXX XXXX XXXX XX/XX/XXXX To : Capital One Dispute Team From : XXXX XXXX XXXX *Please respond via phone or email* Dear Capital One : I am requesting additional review", and the single most common underlying issue is "and timely refund for two ( 2 ) unauthorized charges to my credit card account. The two case numbers are below : CASE # XXXX XX/XX/XXXX {$49.00} XXXX CASE # XXXX XX/XX/XXXX {$49.00} XXXX I submitted this gym membership cancellation on XX/XX/XXXX on the instruction of the gym management. When I requested this cancellation in person on XX/XX/XXXX".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and phone number. I was told that the cancellation would be processed immediately because I had already paid my membership for my last month. This means that my membership was paid through XX/XX/XXXX because I canceled on XX/XX/XXXX. In the month of XX/XX/XXXX I noticed that XXXX was still charging my card. My first attempt at resolution involved calling the number associated with the charge on the account. I left four ( 4 ) voicemails: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
and phone number. I was told that the cancellation would be processed immediately because I had already paid my membership for my last month. This means that my membership was paid through XX/XX/XXXX because I canceled on XX/XX/XXXX. In the month of XX/XX/XXXX I noticed that XXXX was still charging my card. My first attempt at resolution involved calling the number associated with the charge on the account. I left four ( 4 ) voicemails has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
and phone number. I was told that the cancellation would be processed immediately because I had already paid my membership for my last month. This means that my membership was paid through XX/XX/XXXX because I canceled on XX/XX/XXXX. In the month of XX/XX/XXXX I noticed that XXXX was still charging my card. My first attempt at resolution involved calling the number associated with the charge on the account. I left four ( 4 ) voicemails has a 0% timely response rate to CFPB complaints.
The most common issue reported against and phone number. I was told that the cancellation would be processed immediately because I had already paid my membership for my last month. This means that my membership was paid through XX/XX/XXXX because I canceled on XX/XX/XXXX. In the month of XX/XX/XXXX I noticed that XXXX was still charging my card. My first attempt at resolution involved calling the number associated with the charge on the account. I left four ( 4 ) voicemails is "and timely refund for two ( 2 ) unauthorized charges to my credit card account. The two case numbers are below : CASE # XXXX XX/XX/XXXX {$49.00} XXXX CASE # XXXX XX/XX/XXXX {$49.00} XXXX I submitted this gym membership cancellation on XX/XX/XXXX on the instruction of the gym management. When I requested this cancellation in person on XX/XX/XXXX" in the "/s/XXXX XXXX XXXX XX/XX/XXXX To : Capital One Dispute Team From : XXXX XXXX XXXX *Please respond via phone or email* Dear Capital One : I am requesting additional review" product category.
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