Total complaints
1
Filed since XXXX
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows and payments are going into suspense account's complaint history from CFPB public records. 1 consumers have filed complaints since XXXX. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since XXXX
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How and payments are going into suspense account's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| as they claim we are past due since before the even bought our loan. We receive numerous harassing telephone calls claiming we have not made a payment since XXXX of XXXX ( before they even bought the loan ) | 1 |
| State | Complaints |
|---|---|
| they will fix it but never do.There is also a payment which never happened showing posted XX/XX/XXXX which I believe took away our online payment access | 1 |
| Issue | Complaints |
|---|---|
| they will foreclose. When I prompt them to read the notes | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
and payments are going into suspense account has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to XXXX, and the most recent logged activity is XXXX No co, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, and payments are going into suspense account reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "as they claim we are past due since before the even bought our loan. We receive numerous harassing telephone calls claiming we have not made a payment since XXXX of XXXX ( before they even bought the loan )", and the single most common underlying issue is "they will foreclose. When I prompt them to read the notes".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and payments are going into suspense account: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
and payments are going into suspense account has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
and payments are going into suspense account has a 0% timely response rate to CFPB complaints.
The most common issue reported against and payments are going into suspense account is "they will foreclose. When I prompt them to read the notes" in the "as they claim we are past due since before the even bought our loan. We receive numerous harassing telephone calls claiming we have not made a payment since XXXX of XXXX ( before they even bought the loan )" product category.
Read our methodology — how this data is sourced, computed, and verified.