Total complaints
5
Filed since Beca
5 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
5 consumer complaints filed with the CFPB
This profile shows and on XX/XX/XXXX's complaint history from CFPB public records. 5 consumers have filed complaints since Beca. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
5
Filed since Beca
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How and on XX/XX/XXXX's 5 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| and the woman told me I had to go to a BOA branch to verify my identity. I went the next day after work ( Thursday | 1 |
| differing payment amounts and other issues on our payment statements. XXXX XXXX stated that when our mortgage was transferred from Ditech to NewRez | 1 |
| and there was no home to insure | 1 |
| where I received a follow up email that they have shipped my new card on XX/XX/XXXX 2025 ( Attachment 2 ). I have signed myself up for online banking and added the card to XXXX to use meanwhile. On XX/XX/XXXX 2025 | 1 |
| but the mortgage company stated they would not accept my payment of {$1700.00} | 1 |
| State | Complaints |
|---|---|
| I received a message from BOA stating | 1 |
| and noticed the payment had not been cashed. When they called NewRez they were advised to place a stop payment and reissue the payment | 1 |
| I placed a complaint that they are harassing me with repeated efforts to purchase forced placed insurance coverage for a home that does not exist. Chase 's representative assured me they would escalate the matter | 1 |
| I received an email that my new card has been shipped ( Attachment 8 ). I have attached my message center history with Wells Fargo : ( Attachment 9 ). | 1 |
| I sent {$1600.00} a total of {$3300.00}. | 1 |
| Issue | Complaints |
|---|---|
| and the man in charge of fraud claims was not there. I took time out of work the next day ( Friday | 1 |
| the check was mailed on XXXXXXXX XXXX XXXX. We noticed that the check had not been cashed and called NewRez on XXXX XXXXXXXX XXXX around XXXX XXXX and spoke with XXXX XXXX. During that XX/XX/XXXX phone call | 1 |
| I naturally let the homeowners insurance lapse. Starting in XX/XX/XXXX | 1 |
| along with another email that my card is available to use with XXXX which I do not recognize as I do not have XXXX nor received my card in the mail ( Attachment 4 ). On XX/XX/XXXX | 1 |
| and I can provide my bank statement as proof that they didn't send the money back. On XX/XX/XXXX | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
and on XX/XX/XXXX has accumulated 5 consumer complaints in the CFPB public database, with filings active across 5 U.S. states. Of those submissions, 5 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Beca, and the most recent logged activity is The portio, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, and on XX/XX/XXXX reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "and the woman told me I had to go to a BOA branch to verify my identity. I went the next day after work ( Thursday", and the single most common underlying issue is "and the man in charge of fraud claims was not there. I took time out of work the next day ( Friday".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and on XX/XX/XXXX: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
and on XX/XX/XXXX has received 5 consumer complaints filed with the Consumer Financial Protection Bureau.
and on XX/XX/XXXX has a 0% timely response rate to CFPB complaints.
The most common issue reported against and on XX/XX/XXXX is "and the man in charge of fraud claims was not there. I took time out of work the next day ( Friday" in the "and the woman told me I had to go to a BOA branch to verify my identity. I went the next day after work ( Thursday" product category.
Read our methodology — how this data is sourced, computed, and verified.