and on top of it had the nerve to say there was no customer service issue. Obviously this is a bait-and-switch to get people to sign up for their card on the spot

What the CFPB Record Shows About and on top of it had the nerve to say there was no customer service issue. Obviously this is a bait-and-switch to get people to sign up for their card on the spot

and on top of it had the nerve to say there was no customer service issue. Obviously this is a bait-and-switch to get people to sign up for their card on the spot has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to So n, and the most recent logged activity is So now I h, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, and on top of it had the nerve to say there was no customer service issue. Obviously this is a bait-and-switch to get people to sign up for their card on the spot reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "as I still need to book the flight today and have no further use for the card. Southwest told me there was no way they could hold the flight", and the single most common underlying issue is "and Chase told me there was no way to get my card number so that I could use it on this exact flight".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and on top of it had the nerve to say there was no customer service issue. Obviously this is a bait-and-switch to get people to sign up for their card on the spot: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.