and found that my automatic payment set up had been cancelled. I called Mohela to find out why I could not set up and automatic payment and was told because I was in forbearance still that I did not need to worry about the interest

What the CFPB Record Shows About and found that my automatic payment set up had been cancelled. I called Mohela to find out why I could not set up and automatic payment and was told because I was in forbearance still that I did not need to worry about the interest

and found that my automatic payment set up had been cancelled. I called Mohela to find out why I could not set up and automatic payment and was told because I was in forbearance still that I did not need to worry about the interest has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to In X, and the most recent logged activity is In XXXX of, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, and found that my automatic payment set up had been cancelled. I called Mohela to find out why I could not set up and automatic payment and was told because I was in forbearance still that I did not need to worry about the interest reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I went online to Mohela again", and the single most common underlying issue is "I again called Mohela and was told my IDR had been corrected and that my payments should resume beginning XX/XX/XXXX. In XXXX of XXXX I again checked my Mohela account and noticed my payment did not come out of my checking account and that my Mohela account said I had a XXXX payment due. I once again reached out to Mohela and questioned why. I was told that the Sweet & Cardona settlement had been won and that my account had been put on forbearance until XXXX".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and found that my automatic payment set up had been cancelled. I called Mohela to find out why I could not set up and automatic payment and was told because I was in forbearance still that I did not need to worry about the interest: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.