Total complaints
1
Filed since Foot
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows and for transactions using a mobile wallet. Mobile wallet is defined as the method of paying for a transaction by use of a mobile device ( in-store's complaint history from CFPB public records. 1 consumers have filed complaints since Foot. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Foot
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How and for transactions using a mobile wallet. Mobile wallet is defined as the method of paying for a transaction by use of a mobile device ( in-store's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| you will earn 4 Points ( 5 Points total ) for every {$1.00} in eligible Net Purchases spent on prepaid car and hotel reservations purchased in the online XXXX XXXX XXXX using your U.S. Bank XXXX XXXX XXXX. Prepaid car and hotel reservations in the Rewards Center are not classified as a travel category merchant transaction and are not eligible to receive the additional points for that category. You will earn 2 Points ( 3 Points total ) for every {$1.00} in eligible Net Purchases during each billing cycle for transactions made directly with merchants who classify their business as a travel category transaction ( such as purchases made directly with airlines | 1 |
| State | Complaints |
|---|---|
| in-app or online ) and includes XXXX XXXX | 1 |
| Issue | Complaints |
|---|---|
| car rentals | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
and for transactions using a mobile wallet. Mobile wallet is defined as the method of paying for a transaction by use of a mobile device ( in-store has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 0 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Foot, and the most recent logged activity is Footnote 3, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, and for transactions using a mobile wallet. Mobile wallet is defined as the method of paying for a transaction by use of a mobile device ( in-store reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "you will earn 4 Points ( 5 Points total ) for every {$1.00} in eligible Net Purchases spent on prepaid car and hotel reservations purchased in the online XXXX XXXX XXXX using your U.S. Bank XXXX XXXX XXXX. Prepaid car and hotel reservations in the Rewards Center are not classified as a travel category merchant transaction and are not eligible to receive the additional points for that category. You will earn 2 Points ( 3 Points total ) for every {$1.00} in eligible Net Purchases during each billing cycle for transactions made directly with merchants who classify their business as a travel category transaction ( such as purchases made directly with airlines", and the single most common underlying issue is "car rentals".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and for transactions using a mobile wallet. Mobile wallet is defined as the method of paying for a transaction by use of a mobile device ( in-store: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
and for transactions using a mobile wallet. Mobile wallet is defined as the method of paying for a transaction by use of a mobile device ( in-store has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
and for transactions using a mobile wallet. Mobile wallet is defined as the method of paying for a transaction by use of a mobile device ( in-store has a 0% timely response rate to CFPB complaints.
The most common issue reported against and for transactions using a mobile wallet. Mobile wallet is defined as the method of paying for a transaction by use of a mobile device ( in-store is "car rentals" in the "you will earn 4 Points ( 5 Points total ) for every {$1.00} in eligible Net Purchases spent on prepaid car and hotel reservations purchased in the online XXXX XXXX XXXX using your U.S. Bank XXXX XXXX XXXX. Prepaid car and hotel reservations in the Rewards Center are not classified as a travel category merchant transaction and are not eligible to receive the additional points for that category. You will earn 2 Points ( 3 Points total ) for every {$1.00} in eligible Net Purchases during each billing cycle for transactions made directly with merchants who classify their business as a travel category transaction ( such as purchases made directly with airlines" product category.
Read our methodology — how this data is sourced, computed, and verified.