and explained the situation. XXXX looked into the system and told me that she saw all of the payments in the amount of {$1700.00} that was received each month. She said that she does not understand why I received the certified letters and she also when through all of the calculations for each payment and said that they were paid according to the repayment plan. She also said that whoever did the calculations gave the incorrect outstanding balance amount. The balance amount was supposed to be over {$8400.00}. All of the {$1700.00} payments that I made actually equaled up to {$10000.00} in which I overpaid the amount of the outstanding balance. XXXX said that she would send an email to the Loss Resolution Department to have the account corrected and updated. The call lasted for 56 minutes.

What the CFPB Record Shows About and explained the situation. XXXX looked into the system and told me that she saw all of the payments in the amount of {$1700.00} that was received each month. She said that she does not understand why I received the certified letters and she also when through all of the calculations for each payment and said that they were paid according to the repayment plan. She also said that whoever did the calculations gave the incorrect outstanding balance amount. The balance amount was supposed to be over {$8400.00}. All of the {$1700.00} payments that I made actually equaled up to {$10000.00} in which I overpaid the amount of the outstanding balance. XXXX said that she would send an email to the Loss Resolution Department to have the account corrected and updated. The call lasted for 56 minutes.

and explained the situation. XXXX looked into the system and told me that she saw all of the payments in the amount of {$1700.00} that was received each month. She said that she does not understand why I received the certified letters and she also when through all of the calculations for each payment and said that they were paid according to the repayment plan. She also said that whoever did the calculations gave the incorrect outstanding balance amount. The balance amount was supposed to be over {$8400.00}. All of the {$1700.00} payments that I made actually equaled up to {$10000.00} in which I overpaid the amount of the outstanding balance. XXXX said that she would send an email to the Loss Resolution Department to have the account corrected and updated. The call lasted for 56 minutes. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I se, and the most recent logged activity is I sent the, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, and explained the situation. XXXX looked into the system and told me that she saw all of the payments in the amount of {$1700.00} that was received each month. She said that she does not understand why I received the certified letters and she also when through all of the calculations for each payment and said that they were paid according to the repayment plan. She also said that whoever did the calculations gave the incorrect outstanding balance amount. The balance amount was supposed to be over {$8400.00}. All of the {$1700.00} payments that I made actually equaled up to {$10000.00} in which I overpaid the amount of the outstanding balance. XXXX said that she would send an email to the Loss Resolution Department to have the account corrected and updated. The call lasted for 56 minutes. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "to make sure that it arrived at Selene Finance by XX/XX/XXXX. Starting on XX/XX/XXXX", and the single most common underlying issue is "but to no avail : 1. On XX/XX/XXXX".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and explained the situation. XXXX looked into the system and told me that she saw all of the payments in the amount of {$1700.00} that was received each month. She said that she does not understand why I received the certified letters and she also when through all of the calculations for each payment and said that they were paid according to the repayment plan. She also said that whoever did the calculations gave the incorrect outstanding balance amount. The balance amount was supposed to be over {$8400.00}. All of the {$1700.00} payments that I made actually equaled up to {$10000.00} in which I overpaid the amount of the outstanding balance. XXXX said that she would send an email to the Loss Resolution Department to have the account corrected and updated. The call lasted for 56 minutes.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.