Total complaints
1
Filed since As o
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows and certainly would not have agreed to a {$690.00} annual fee without the welcome bonus as a factor. I was told to get the specific reason for the decline I'd need to call the number on the back of my card.'s complaint history from CFPB public records. 1 consumers have filed complaints since As o. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since As o
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How and certainly would not have agreed to a {$690.00} annual fee without the welcome bonus as a factor. I was told to get the specific reason for the decline I'd need to call the number on the back of my card.'s 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| so I chatted with Amex online to obtain the progress I've made on my spend towards the welcome bonus and was going to ask for timing on when the points would be applied. Much to my dismay the representative told me my welcome bonus was declined and that I was informed of this during my application process. They said I received a pop up when I was applying that would've informed me of this and I'd have to agree to move forward. I understand that it may be DESIGNED to work that way | 1 |
| Issue | Complaints |
|---|---|
| I can 100 % tell you there is a gap in that pop up window appearing and it didn't appear for me | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
and certainly would not have agreed to a {$690.00} annual fee without the welcome bonus as a factor. I was told to get the specific reason for the decline I'd need to call the number on the back of my card. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 0 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to As o, and the most recent logged activity is As of toda, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, and certainly would not have agreed to a {$690.00} annual fee without the welcome bonus as a factor. I was told to get the specific reason for the decline I'd need to call the number on the back of my card. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "so I chatted with Amex online to obtain the progress I've made on my spend towards the welcome bonus and was going to ask for timing on when the points would be applied. Much to my dismay the representative told me my welcome bonus was declined and that I was informed of this during my application process. They said I received a pop up when I was applying that would've informed me of this and I'd have to agree to move forward. I understand that it may be DESIGNED to work that way", and the single most common underlying issue is "I can 100 % tell you there is a gap in that pop up window appearing and it didn't appear for me".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and certainly would not have agreed to a {$690.00} annual fee without the welcome bonus as a factor. I was told to get the specific reason for the decline I'd need to call the number on the back of my card.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
and certainly would not have agreed to a {$690.00} annual fee without the welcome bonus as a factor. I was told to get the specific reason for the decline I'd need to call the number on the back of my card. has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
and certainly would not have agreed to a {$690.00} annual fee without the welcome bonus as a factor. I was told to get the specific reason for the decline I'd need to call the number on the back of my card. has a 0% timely response rate to CFPB complaints.
The most common issue reported against and certainly would not have agreed to a {$690.00} annual fee without the welcome bonus as a factor. I was told to get the specific reason for the decline I'd need to call the number on the back of my card. is "I can 100 % tell you there is a gap in that pop up window appearing and it didn't appear for me" in the "so I chatted with Amex online to obtain the progress I've made on my spend towards the welcome bonus and was going to ask for timing on when the points would be applied. Much to my dismay the representative told me my welcome bonus was declined and that I was informed of this during my application process. They said I received a pop up when I was applying that would've informed me of this and I'd have to agree to move forward. I understand that it may be DESIGNED to work that way" product category.
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