and by this time I was in tears. She did explain to me that I was actually supposed to be making the payments all along if I wanted to come out of my forbearance plan & I explained that the representatives at Freedom Mortgage had improperly advising me for months. I only wanted a six month forbearance & I had been calling in every single month asking for help

What the CFPB Record Shows About and by this time I was in tears. She did explain to me that I was actually supposed to be making the payments all along if I wanted to come out of my forbearance plan & I explained that the representatives at Freedom Mortgage had improperly advising me for months. I only wanted a six month forbearance & I had been calling in every single month asking for help

and by this time I was in tears. She did explain to me that I was actually supposed to be making the payments all along if I wanted to come out of my forbearance plan & I explained that the representatives at Freedom Mortgage had improperly advising me for months. I only wanted a six month forbearance & I had been calling in every single month asking for help has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Fina, and the most recent logged activity is Finally in, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, and by this time I was in tears. She did explain to me that I was actually supposed to be making the payments all along if I wanted to come out of my forbearance plan & I explained that the representatives at Freedom Mortgage had improperly advising me for months. I only wanted a six month forbearance & I had been calling in every single month asking for help reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "every time I have asked to speak to a supervisor", and the single most common underlying issue is "that was when she told me that it was 5.1 %! I had no idea through all of this that my interest rate had changed. No one had ever told me that each time they were re-doing my paperwork I was getting a higher interest rate. When my original mortgage with Freedom Mortgage was 4.5 % and the interest rate that I had in XXXX was 3.1 %".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and by this time I was in tears. She did explain to me that I was actually supposed to be making the payments all along if I wanted to come out of my forbearance plan & I explained that the representatives at Freedom Mortgage had improperly advising me for months. I only wanted a six month forbearance & I had been calling in every single month asking for help: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.