and AOI packet together to forward to Ocwen for new approval for XXXX XXXX 2017. THURSDAY XXXX XXXX 2017 Received Short Sale Approval MONDAY XXXX XXXX 2017 at XXXX On X/XX/17 I spoke with XXXX ( XXXX ) in the Home Retention Department. XXXX stated that file was in review and we should hear something bac k by XXXX o r at the least

What the CFPB Record Shows About and AOI packet together to forward to Ocwen for new approval for XXXX XXXX 2017. THURSDAY XXXX XXXX 2017 Received Short Sale Approval MONDAY XXXX XXXX 2017 at XXXX On X/XX/17 I spoke with XXXX ( XXXX ) in the Home Retention Department. XXXX stated that file was in review and we should hear something bac k by XXXX o r at the least

and AOI packet together to forward to Ocwen for new approval for XXXX XXXX 2017. THURSDAY XXXX XXXX 2017 Received Short Sale Approval MONDAY XXXX XXXX 2017 at XXXX On X/XX/17 I spoke with XXXX ( XXXX ) in the Home Retention Department. XXXX stated that file was in review and we should hear something bac k by XXXX o r at the least has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I pl, and the most recent logged activity is I placed m, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, and AOI packet together to forward to Ocwen for new approval for XXXX XXXX 2017. THURSDAY XXXX XXXX 2017 Received Short Sale Approval MONDAY XXXX XXXX 2017 at XXXX On X/XX/17 I spoke with XXXX ( XXXX ) in the Home Retention Department. XXXX stated that file was in review and we should hear something bac k by XXXX o r at the least reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "it has been 26 days for them to provide an updated approval letter. On XXXX XXXX 2017 they requested a new settlement disclosure because they said the numbers were changing. Why would the numbers change when my first approval was good until XXXX XXXX 2017. They have been giving my attorney", and the single most common underlying issue is "XXXX ( XXXX ) . XXXX stated that she contacted the underwriters to see if there is anything else they need and requested that they escalate the file. This office should hear from XXXX by Friday XXXX XXXX 2017. XXXX is the relationship manager for this file. X/XX/17 -PJ-c alled lender and spoke with XXXX XXXX ( ID # XXXX ). XXXX stated that we should receive an update in 7 days. I explained to rep that they have been advising that we will receive an update in 7 days si nce XXXX XXXX 2017. R ep stated that we are calling to often and that is why they tell us that. I gave him the dates and times we have called and asked them what was causing the delay. He told me to call back in 7 days. X/X/17 -PJ called lender and spoke with XXXX ( ID XXXX ). XXXX stated file in underwriting and they have placed a rush on this file. We can follow up in 2 days. They have all docs and there is no sale dat e X/X/17 DK called lender agent XXXX transferred me to XXXX ( advocacy team ) spoke to agent XXXX . They rsv 'd new buyer contract on X/XX/17 and it is under review. The prior HUD they have is for a XX/XX/XXXX settlement. This file is Not approved for settlement. They will pay the HOA but do not term HOA lien as a junior lien ''. Ok to leave on HUD. Need updated HUD for settlement date from XX/XX/XXXX to XX/XX/XXXX . Faxed New HUD and updated HOA payoff. Lender should have a response within next week or so since price did not change. Should still be able to settle by end of XXXX . Call buyer and seller to advise of minor delay. F.U. on Monday XX/XX/XXXX . TUESDAY XXXX XXXX 2017 I called ocwen for an update. The short sale is still under review. The rep said that it could take up to 20 days for decision. The rep set us up for a conference call with the Relationshi p Manager next Tuesday at XXXX . WEDNESDAY XXXX XXXX 2017 at XXXX Can call back and check on Tuesday XXXX XXXX 2017 f or an update. File is still in underwriting. I spoke with XXXX ( XXXX ) in the customer care department ( Modifications and short sales ). WEDNESDAY XXXX XXXX 2017 at XXXX On the above date and time I called Ocwen in reference to an update on the file and I spoke with Rep. XXXX ( ID XXXX ). XXXX advised that all updated information has been received and submitted for review. It will take approximately a week or so to obtain another approval. I can email for an update to ( XXXX XXXX XXXX ). I will call back on Wednesday XXXX XXXX 2017. MONDAY XXXX XXXX 2017 X/XX/17 -f axed over updated packet to Ocwen-COS- APPROVAL LETTER".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and AOI packet together to forward to Ocwen for new approval for XXXX XXXX 2017. THURSDAY XXXX XXXX 2017 Received Short Sale Approval MONDAY XXXX XXXX 2017 at XXXX On X/XX/17 I spoke with XXXX ( XXXX ) in the Home Retention Department. XXXX stated that file was in review and we should hear something bac k by XXXX o r at the least: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.