Total complaints
1
Filed since ****
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows and access payment counts through their XXXX account. If you disagree with your qualifying payment count toward XXXX's complaint history from CFPB public records. 1 consumers have filed complaints since ****. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since ****
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How and access payment counts through their XXXX account. If you disagree with your qualifying payment count toward XXXX's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| their generic response took 60 days and is clearly a cut and paste reply doesn't address any of the questions or issues above and doesn't recognize that I have tried repeatedly to appeal the XXXX XXXX | 1 |
| State | Complaints |
|---|---|
| you have the option to file a reconsideration request to initiate XXXX re-review of your loan history at XXXX XXXX XXXX Please note that MOHELA is unable to either determine or expedite the qualification of payment periods for XXXX. If you have any other questions or concerns | 1 |
| Issue | Complaints |
|---|---|
| the XXXX XXXX XXXX XXXX ( PSLF ) and XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX programs are no longer managed through a designated loan servicer. As of XX/XX/XXXX | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
and access payment counts through their XXXX account. If you disagree with your qualifying payment count toward XXXX has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to ****, and the most recent logged activity is ****** Fir, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, and access payment counts through their XXXX account. If you disagree with your qualifying payment count toward XXXX reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "their generic response took 60 days and is clearly a cut and paste reply doesn't address any of the questions or issues above and doesn't recognize that I have tried repeatedly to appeal the XXXX XXXX", and the single most common underlying issue is "the XXXX XXXX XXXX XXXX ( PSLF ) and XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX programs are no longer managed through a designated loan servicer. As of XX/XX/XXXX".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and access payment counts through their XXXX account. If you disagree with your qualifying payment count toward XXXX: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
and access payment counts through their XXXX account. If you disagree with your qualifying payment count toward XXXX has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
and access payment counts through their XXXX account. If you disagree with your qualifying payment count toward XXXX has a 0% timely response rate to CFPB complaints.
The most common issue reported against and access payment counts through their XXXX account. If you disagree with your qualifying payment count toward XXXX is "the XXXX XXXX XXXX XXXX ( PSLF ) and XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX programs are no longer managed through a designated loan servicer. As of XX/XX/XXXX" in the "their generic response took 60 days and is clearly a cut and paste reply doesn't address any of the questions or issues above and doesn't recognize that I have tried repeatedly to appeal the XXXX XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.