Total complaints
1
Filed since Usin
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows an amount matching the amount which had gone missing from my account. I then re-explained to the representative that {$930.00} has disappeared from my account with no transaction confirmation or transaction history. As of the date of this letter's complaint history from CFPB public records. 1 consumers have filed complaints since Usin. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Usin
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How an amount matching the amount which had gone missing from my account. I then re-explained to the representative that {$930.00} has disappeared from my account with no transaction confirmation or transaction history. As of the date of this letter's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I called XXXX and they were not able to verify that a Bill Payment transaction had taken place based on the payee ( my mortgage company ) and account number ( my mortgage account number ). They informed me that if a bill payment transaction had been processed | 1 |
| State | Complaints |
|---|---|
| XX/XX/2016 | 1 |
| Issue | Complaints |
|---|---|
| it was concluded that the payment had not been processed on XX/XX/XXXX or XX/XX/XXXX as Reloadit customer service representatives had insisted to me via phone conversations. I called Reloadit customer service back to inform them of the payment status as communicated to me by XXXX and I was informed that the Reloadit company does not provide access to the Level 2 '' customer service representatives. I was instructed to wait for a response from them. On XX/XX/2016 | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
an amount matching the amount which had gone missing from my account. I then re-explained to the representative that {$930.00} has disappeared from my account with no transaction confirmation or transaction history. As of the date of this letter has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 0 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Usin, and the most recent logged activity is Using the , giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, an amount matching the amount which had gone missing from my account. I then re-explained to the representative that {$930.00} has disappeared from my account with no transaction confirmation or transaction history. As of the date of this letter reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I called XXXX and they were not able to verify that a Bill Payment transaction had taken place based on the payee ( my mortgage company ) and account number ( my mortgage account number ). They informed me that if a bill payment transaction had been processed", and the single most common underlying issue is "it was concluded that the payment had not been processed on XX/XX/XXXX or XX/XX/XXXX as Reloadit customer service representatives had insisted to me via phone conversations. I called Reloadit customer service back to inform them of the payment status as communicated to me by XXXX and I was informed that the Reloadit company does not provide access to the Level 2 '' customer service representatives. I was instructed to wait for a response from them. On XX/XX/2016".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating an amount matching the amount which had gone missing from my account. I then re-explained to the representative that {$930.00} has disappeared from my account with no transaction confirmation or transaction history. As of the date of this letter: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
an amount matching the amount which had gone missing from my account. I then re-explained to the representative that {$930.00} has disappeared from my account with no transaction confirmation or transaction history. As of the date of this letter has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
an amount matching the amount which had gone missing from my account. I then re-explained to the representative that {$930.00} has disappeared from my account with no transaction confirmation or transaction history. As of the date of this letter has a 0% timely response rate to CFPB complaints.
The most common issue reported against an amount matching the amount which had gone missing from my account. I then re-explained to the representative that {$930.00} has disappeared from my account with no transaction confirmation or transaction history. As of the date of this letter is "it was concluded that the payment had not been processed on XX/XX/XXXX or XX/XX/XXXX as Reloadit customer service representatives had insisted to me via phone conversations. I called Reloadit customer service back to inform them of the payment status as communicated to me by XXXX and I was informed that the Reloadit company does not provide access to the Level 2 '' customer service representatives. I was instructed to wait for a response from them. On XX/XX/2016" in the "I called XXXX and they were not able to verify that a Bill Payment transaction had taken place based on the payee ( my mortgage company ) and account number ( my mortgage account number ). They informed me that if a bill payment transaction had been processed" product category.
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