Total complaints
1
Filed since On X
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows all of our calls's complaint history from CFPB public records. 1 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since On X
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How all of our calls's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I once again reached out to a live chat agent as I was getting ready to pay off a promotional balance that is due on XX/XX/2019 ; however | 1 |
| State | Complaints |
|---|---|
| chats and emails are recorded and preserved for training and quality assurance and Im guessing that is industry standard. The session ID is only provided if you ask for it and how would a customer even know they needed to ask for it. And if ask for the ID number and the agent gives it to you | 1 |
| Issue | Complaints |
|---|---|
| but if I provided the chad session ID | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
all of our calls has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/2, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, all of our calls reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I once again reached out to a live chat agent as I was getting ready to pay off a promotional balance that is due on XX/XX/2019 ; however", and the single most common underlying issue is "but if I provided the chad session ID".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating all of our calls: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
all of our calls has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
all of our calls has a 0% timely response rate to CFPB complaints.
The most common issue reported against all of our calls is "but if I provided the chad session ID" in the "I once again reached out to a live chat agent as I was getting ready to pay off a promotional balance that is due on XX/XX/2019 ; however" product category.
Read our methodology — how this data is sourced, computed, and verified.