Total complaints
1
Filed since XXXX
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows Agent ID XXXX's complaint history from CFPB public records. 1 consumers have filed complaints since XXXX. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since XXXX
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How Agent ID XXXX's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| then I had to explain to her the letter of explanation that was requested previously XXXX XXXX XXXX ID XXXX 's first response was whether we received the mortgage assistance package. After I requested that she review the account before discussing the status | 1 |
| State | Complaints |
|---|---|
| said there was a letter indicating we were declined dated XX/XX/XXXX before she went into this and said our account is on foreclosure hold. I shared with her that our property was in the paper for a second time for public sale last Friday. Why is it being listed in the paper if it's on hold? Since we are in a much better position | 1 |
| Issue | Complaints |
|---|---|
| after asking she said the account is still in foreclosure XX/XX/XXXX XXXX XXXX ID XXXX confirmed all documents requested have been received and that foreclosure will be paused and will be updated in the system XX/XX/XXXX XXXX XXXX ID XXXX said the account is on hold for foreclosure. Two different messages in the same day When our representative from Idaho Housing called she was told Foreclosure was not on hold because the sale date was more than two months out XXXX of what the agents had been sharing with me. She had called between XX/XX/XXXX and XX/XX/XXXXXXXX XXXX XXXX Agent ID XXXX Said it will take 30 days or less for the final decision and would reach out if additional documents are needed and said foreclosure is on pause That following Wednesday | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
Agent ID XXXX has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to XXXX, and the most recent logged activity is XXXX XXXX , giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Agent ID XXXX reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "then I had to explain to her the letter of explanation that was requested previously XXXX XXXX XXXX ID XXXX 's first response was whether we received the mortgage assistance package. After I requested that she review the account before discussing the status", and the single most common underlying issue is "after asking she said the account is still in foreclosure XX/XX/XXXX XXXX XXXX ID XXXX confirmed all documents requested have been received and that foreclosure will be paused and will be updated in the system XX/XX/XXXX XXXX XXXX ID XXXX said the account is on hold for foreclosure. Two different messages in the same day When our representative from Idaho Housing called she was told Foreclosure was not on hold because the sale date was more than two months out XXXX of what the agents had been sharing with me. She had called between XX/XX/XXXX and XX/XX/XXXXXXXX XXXX XXXX Agent ID XXXX Said it will take 30 days or less for the final decision and would reach out if additional documents are needed and said foreclosure is on pause That following Wednesday".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Agent ID XXXX: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
Learn more about your rights and how to interpret complaint data.
Explore additional financial data about companies, lenders, and institutions on our partner portals.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Agent ID XXXX has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Agent ID XXXX has a 0% timely response rate to CFPB complaints.
The most common issue reported against Agent ID XXXX is "after asking she said the account is still in foreclosure XX/XX/XXXX XXXX XXXX ID XXXX confirmed all documents requested have been received and that foreclosure will be paused and will be updated in the system XX/XX/XXXX XXXX XXXX ID XXXX said the account is on hold for foreclosure. Two different messages in the same day When our representative from Idaho Housing called she was told Foreclosure was not on hold because the sale date was more than two months out XXXX of what the agents had been sharing with me. She had called between XX/XX/XXXX and XX/XX/XXXXXXXX XXXX XXXX Agent ID XXXX Said it will take 30 days or less for the final decision and would reach out if additional documents are needed and said foreclosure is on pause That following Wednesday" in the "then I had to explain to her the letter of explanation that was requested previously XXXX XXXX XXXX ID XXXX 's first response was whether we received the mortgage assistance package. After I requested that she review the account before discussing the status" product category.
Read our methodology — how this data is sourced, computed, and verified.