Total complaints
58
Filed since A fe
2026 data Public-data reference. official source
again
58 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
58 consumer complaints filed with the CFPB
This profile shows again's complaint history from CFPB public records. 58 consumers have filed complaints since A fe. The company has a 0% timely response rate and has provided relief in 1.7% of cases.
58
Total Complaints
0%
Timely Response
0%
Disputed
1.7%
Relief Provided
57
States Active
A fe
Since
Timely response
0%
CFPB-tracked response window
Relief rate
1.7%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 1.7%
Industry median
Share closed with monetary or non-monetary relief.
again complaint mix by product
- XXXX 2 22.2% – 0% relief
- assignment of 2 22.2% – 0% relief
- so when 1 11.1% – 0% relief
- I registered 1 11.1% – 0% relief
- I didn't 1 11.1% – 0% relief
- Citibank charged 1 11.1% – 0% relief
- Shellpoint ( 1 11.1% – 0% relief
How again's 58 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| XXXX | 2 |
| assignment of deed of trust ( as above | 2 |
| so when I called to get the statement credit a couple of days after I purchased the ticket | 1 |
| I registered my account with Mr Cooper on the companies website and I set up auto pay | 1 |
| I didn't realize I had continued to be billed until XX/XX/year>. I immediately called XXXX in XXXX to try and figure out the discrepancy | 1 |
| Citibank charged an additional {$140.00} to my account for the same purchase | 1 |
| Shellpoint ( XXXX XXXX - SPOC ) has delayed the review | 1 |
| say | 1 |
| so don't forget to take advantage of all its benefits. '' However | 1 |
| an Executive with Chase named | 1 |
| BAC issued an incorrect XXXX XXXX. Per the final agreement | 1 |
| XX/XX/XXXX | 1 |
| when I went to log on to my account the day before my payment was due so that I could make a payment | 1 |
| via phone or letter | 1 |
| I want to give this agent from the XX/XX/XXXX | 1 |
| in XXXX of XXXX | 1 |
| as the woman on the phone promised. I am then told that they need a police report. I inform them that I have provided that already | 1 |
| as Citibank stated there was no account and a social security number must've been typed in wrong. I was told it would be sent to me and no such proof was ever sent. Many months passed | 1 |
| I called Capital One again to ask them where my bonus was | 1 |
| I received two notices from Bank of America | 1 |
| on Monday | 1 |
| XXXX and XXXX | 1 |
| in XXXX of this year | 1 |
| still without a transfer | 1 |
| I spoke with one of the rudest managers today ( XX/XX/XXXX ) who provided misinformation and did not help to file a concern until we got into an argument. The concern will take 30 days by physical mail | 1 |
| because as it stands | 1 |
| as XXXX assured would happen. While speaking to manager | 1 |
| within XXXX XXXXtime | 1 |
| working on my taxes for the year I decided to look at my TILA from XXXX and my current mortgage statement and as can be seen the payment is {$2100.00} which is nowhere near the {$2000.00} that I was supposed to have started paying back in XXXX of XXXX. Moreover doing a straight amortization | 1 |
| Tuesday | 1 |
| signing closing documents on XX/XX/XXXX. Since then | 1 |
| presuming that I was protected by Chase Fraud services if the transaction were to go sour. If I was transferring money from within my Chase account | 1 |
| we have been unable to register | 1 |
| I received a voicemail from Citibank phone number ( XXXX ) XXXX that was difficult to understand due to static and muffle | 1 |
| but the bank continues to refuse to open a business account for me. In addition | 1 |
| beginning with the initial law suit. This is an attempt to collect on a foreclosed property | 1 |
| I received a letter in the mail which stated | 1 |
| I plan on paying to get my XXXX back | 1 |
| ____________ *************************************************************************************************** Since this letter was sent | 1 |
| she stated I could send a copy of my ID | 1 |
| I heard nothing ; I was told it might move slowly due to COVID | 1 |
| again | 1 |
| to request a payment deferment. AGAIN | 1 |
| Well | 1 |
| on XX/XX/XXXX | 1 |
| and that its employees are currently actively covering up this fraudulent act. I have brought this issue to Chase several times | 1 |
| I did speak to a representative that indicated the matter was closed for accounts being flagged. I asked if this closed the fraud matter as well | 1 |
| to check on status. I was again told that my application was missing the address. She eventually escalated. The next day | 1 |
| I have tried to get clarification of the additional {$2300.00} and {$46.00} charges. The responses have been conflicting | 1 |
| who reported AGAIN that the card number could not be located on file. She could not provide any information as to why this was happening | 1 |
| they repeatedly continue to dismiss these facts and have given absolutely zero attempt | 1 |
| I contacted them again about the missing rewards ( 3 * {$25.00} = {$75.00} ) | 1 |
| date of birth and address I applied with to assist in locating my report | 1 |
| as they are unenforceable and uncollectable in my ( and actually all US ) states | 1 |
| during my first call with customer service | 1 |
| I could not believe or understand his excuses ; especially | 1 |
Top States
| State | Complaints |
|---|---|
| unclear on what basis. | 2 |
| I was told that as long as the purchases totaled over {$400.00} | 1 |
| was clearly not true given the letter I received from XXXX ). | 1 |
| just like in XXXX. I had unwittingly been paying for XXXX lines with XXXX that I had zero use of or control of for months. Albeit a waste of money on my end | 1 |
| paid {$140.00} on XX/XX/XXXX. | 1 |
| shows that Shellpoint has no intention of working with their borrower. Extremely misleading.,Company believes it acted appropriately as authorized by contract or law,Shellpoint Partners | 1 |
| delinquent | 1 |
| they withdrew the levy. See attached. I forwarded that XXXX withdrawal to Compass. I also called them | 1 |
| but I still have not received a response explaining the discrepancy between the terms of this service as described in the original Citi Payment Safeguard Classic Terms and Conditions that I had downloaded from my Citi Dividend MasterCard account documents ( attached ) | 1 |
| turned down and told him I prefer to go to court and make it a public case so the public and judge would see Chase for the practices. This was after he apologized that he could not find any of my phone calls transcript | 1 |
| lost documents | 1 |
| in 3-4 business days. Due to the fact that it is a bank holiday on Monday | 1 |
| I immediately produced. At the end of XXXX | 1 |
| I did n't receive. For the XXXX time | 1 |
| about a check being sent to me for the property tax payment I made in XXXX of this year. | 1 |
| informed me that the XXXX Department ( the one person she spoke with that has more authority than she did ) | 1 |
| without explanation | 1 |
| there is no existent URL to give. | 1 |
| and they continued to state they did not have any record of the account. She stated I would need to send in a letter from Citibank stating the account did not exist and to send it to XXXX reconsideration. They extended the pause on the account until XX/XX/XXXX. I could not have Citibank send the letter to the IRS but had to have it sent to me and then send it on to the IRS. | 1 |
| everything looked fine and I should be able to receive the bonus | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| otherwise another obscure entity | 2 |
| again | 2 |
| but I was also told that if I made other purchases related to the same ticket and they totaled over {$400.00} | 1 |
| I clearly and explicitly entered the start date for my auto pay service to begin on XXXX XX/XX/XXXX. On XXXX XXXX | 1 |
| XXXX | 1 |
| having nothing to do with the comforter. In order to avoid paying the deferred interest on the balance transfer | 1 |
| ignored messages sent from the customer service department | 1 |
| and then in the course of the next month | 1 |
| the SAAB | 1 |
| someone who normally paid their balance in full would never be able to take advantage of these benefits. I pointed this out in my second appeal | 1 |
| phone number XXXX | 1 |
| and it includes all attorneys fees and costs that Defendants XXXX have incurred in connection with the XXXX. ' Per the IRS and the XXXX | 1 |
| I called Capital One again. They told me that I refused '' authorization to cancel the card and therefore they did not mail me a new debit card. At this point | 1 |
| which I immediately produced ). Despite my numerous attempts to reach out to XXXX XXXX and Ally Bank regarding the status of the conditional approval ( hinging upon Ally Banks review of XXXX bank statement ) | 1 |
| as I remembered it | 1 |
| in my most recent phone call to Freedom Mortgage on Friday | 1 |
| as I sat on hold | 1 |
| as required. Additionally | 1 |
| and they inform me that is impossible. They only provide paper ( mail ) or email ( PDF scanned ) copies. I inform the people I am speaking to of this | 1 |
| that I never received proof | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About again
again has accumulated 58 consumer complaints in the CFPB public database, with filings active across 57 U.S. states. Of those submissions, 55 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to A fe, and the most recent logged activity is We refinan, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, again reports a 0% timely-response rate and has closed 1.7% of cases with a written explanation to the consumer. 1.7% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "XXXX", and the single most common underlying issue is "otherwise another obscure entity".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating again: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does again have?
again has received 58 consumer complaints filed with the Consumer Financial Protection Bureau.
Does again respond to complaints on time?
again has a 0% timely response rate to CFPB complaints.
What is the most common complaint about again?
The most common issue reported against again is "otherwise another obscure entity" in the "XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.
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