Total complaints
28
Filed since -- -
28 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
28 consumer complaints filed with the CFPB
This profile shows after any reinvestigation under paragraph ( 1 ) of any information disputed by a consumer's complaint history from CFPB public records. 28 consumers have filed complaints since -- -. The company has a 0% timely response rate and has provided relief in 7.1% of cases.
Total complaints
28
Filed since -- -
Timely response
0%
CFPB-tracked response window
Relief rate
7.1%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How after any reinvestigation under paragraph ( 1 ) of any information disputed by a consumer's 28 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| then on XX/XX/year> I sent another letter with tracking number XXXX | 6 |
| nor written authorization and have failed to provide any permissible purpose. Since | 5 |
| I made the full payment amount on XX/XX/23 to XXXX XXXX XXXX XXXX but XXXX XXXX XXXX XXXX reported payment on XX/XX/23 | 4 |
| including XXXX XXXX | 3 |
| I made the full payment amount on XX/XX/23 to Navy Federal Credit Union but Navy Federal Credit Union reported payment on XX/XX/23 | 2 |
| has violated my rights. I have previously requested that you investigate this information and you have failed to correct the errors you are reporting on my credit report. Now is not the time to update | 1 |
| Account # XXXX | 1 |
| XXXX | 1 |
| GA XXXX and there is XXXX XXXX XXXX XXXX | 1 |
| I am allowed under the HIPAA law ( Health Insurance Portability and Accountability Act of 1996 ) to protect my privacy and medical records from third parties. I do not recall giving permission to [ name of provider ] for them to release my medical information to a third party. I understand that the HIPAA does allow for limited information about me but any details may only be revealed with the patients authorization | 1 |
| has XXXX XXXX rights. I have previously requested that you investigate this information and you have failed to correct the errors you are reporting on my credit report. Now is not the time to update | 1 |
| GA XXXX and there is XXXX XXXX XXXX XXXX XXXX | 1 |
| specifically the contract note | 1 |
| State | Complaints |
|---|---|
| an item of the information is found to be inaccurate or incomplete or can not be verified | 27 |
| an item of the information is found to be inaccurate or incomplete or can not be verified | 1 |
| Issue | Complaints |
|---|---|
| which they did not respond to | 6 |
| XXXX | 5 |
| written nor verbal I ask that you DELETE these authorized inquiries from my credit report immediately as there is no evidence of any authorization | 4 |
| according FCRA furnishing and reporting Late along with inaccurate information on consumer report is a Violations My credit FICO score has decreased by XXXX points as result of your unfair credit reporting According | 4 |
| impartiality | 3 |
| according FCRA furnishing and reporting Late along with inaccurate information on consumer report is a Violations My credit XXXX score has decreased by XXXX points as result of your unfair credit reporting According | 2 |
| written nor verbal I ask they DELETE these authorized inquiries from my credit report immediately as there is no evidence of any authorization | 1 |
| Account # XXXX | 1 |
| please validate or remove this account. -- -- - Why are you not reporting t 9.Validate Account XXXX XXXX Account XXXX Please ensure that all information is accurate 10.Validate Account XXXX Account XXXX PLEASE REMOVE OR I WILL CONTACT FCRA. Furthermore | 1 |
| address | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
after any reinvestigation under paragraph ( 1 ) of any information disputed by a consumer has accumulated 28 consumer complaints in the CFPB public database, with filings active across 2 U.S. states. Of those submissions, 20 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to -- -, and the most recent logged activity is XXXX XXXX , giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, after any reinvestigation under paragraph ( 1 ) of any information disputed by a consumer reports a 0% timely-response rate and has closed 3.6% of cases with a written explanation to the consumer. 7.1% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "then on XX/XX/year> I sent another letter with tracking number XXXX", and the single most common underlying issue is "which they did not respond to".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating after any reinvestigation under paragraph ( 1 ) of any information disputed by a consumer: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
after any reinvestigation under paragraph ( 1 ) of any information disputed by a consumer has received 28 consumer complaints filed with the Consumer Financial Protection Bureau.
after any reinvestigation under paragraph ( 1 ) of any information disputed by a consumer has a 0% timely response rate to CFPB complaints.
The most common issue reported against after any reinvestigation under paragraph ( 1 ) of any information disputed by a consumer is "which they did not respond to" in the "then on XX/XX/year> I sent another letter with tracking number XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.