after again being told by the XXXX call center that I was not authorized I called the collections department. The representative told me that the short sale was closed on XXXX due to documents not being returned. She also told me that XXXX XXXX was not assigned to our short sale. She attempted to get this reopened and corrected for me

What the CFPB Record Shows About after again being told by the XXXX call center that I was not authorized I called the collections department. The representative told me that the short sale was closed on XXXX due to documents not being returned. She also told me that XXXX XXXX was not assigned to our short sale. She attempted to get this reopened and corrected for me

after again being told by the XXXX call center that I was not authorized I called the collections department. The representative told me that the short sale was closed on XXXX due to documents not being returned. She also told me that XXXX XXXX was not assigned to our short sale. She attempted to get this reopened and corrected for me has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to <P/>, and the most recent logged activity is <P/> Call, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, after again being told by the XXXX call center that I was not authorized I called the collections department. The representative told me that the short sale was closed on XXXX due to documents not being returned. She also told me that XXXX XXXX was not assigned to our short sale. She attempted to get this reopened and corrected for me reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "who could not call the loan up", and the single most common underlying issue is "and given his contact information. I was also told that XXXX XXXX said they were missing a couple of changes to the HUD. We made those changes and sent them back to the specified email address given on XXXX . I called attempted to call to get an update on XXXX to the number I was given for XXXX XXXX".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating after again being told by the XXXX call center that I was not authorized I called the collections department. The representative told me that the short sale was closed on XXXX due to documents not being returned. She also told me that XXXX XXXX was not assigned to our short sale. She attempted to get this reopened and corrected for me: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.