Total complaints
1
Filed since In X
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows after a lengthy back and forth's complaint history from CFPB public records. 1 consumers have filed complaints since In X. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since In X
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How after a lengthy back and forth's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I made the first of two calls to BofA trying to determine why rewards points had not been posted to my account. I had a very unsatisfactory experience with the BofA representative who was unable to tell me exactly why the points were not awarded. After not being able to get clear information | 1 |
| State | Complaints |
|---|---|
| the representative found my account information and told me the rewards HAD been approved | 1 |
| Issue | Complaints |
|---|---|
| XXXX | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
after a lengthy back and forth has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to In X, and the most recent logged activity is In XX/XX/X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, after a lengthy back and forth reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I made the first of two calls to BofA trying to determine why rewards points had not been posted to my account. I had a very unsatisfactory experience with the BofA representative who was unable to tell me exactly why the points were not awarded. After not being able to get clear information", and the single most common underlying issue is "XXXX".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating after a lengthy back and forth: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
after a lengthy back and forth has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
after a lengthy back and forth has a 0% timely response rate to CFPB complaints.
The most common issue reported against after a lengthy back and forth is "XXXX" in the "I made the first of two calls to BofA trying to determine why rewards points had not been posted to my account. I had a very unsatisfactory experience with the BofA representative who was unable to tell me exactly why the points were not awarded. After not being able to get clear information" product category.
Read our methodology — how this data is sourced, computed, and verified.