Total complaints
1
Filed since Last
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows admitted the mistake and refunded us the erroneous charges. When asked to retract the highly damaging and incorrect report they had made to Credit Agencies resulting from their own mistake's complaint history from CFPB public records. 1 consumers have filed complaints since Last. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Last
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How admitted the mistake and refunded us the erroneous charges. When asked to retract the highly damaging and incorrect report they had made to Credit Agencies resulting from their own mistake's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| our home burned down. We updated our address with Carrington and made on time payments every month and also placed several hundred thousand dollars of Insurance funding in Escrow with Carrington during the rebuild. Though in ongoing communication with us throughout this time | 1 |
| State | Complaints |
|---|---|
| they refused. The repeated mistakes made by Carrington Mortgage Services Escrow accounting | 1 |
| Issue | Complaints |
|---|---|
| Carrington overcharged our mortgage escrow again | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
admitted the mistake and refunded us the erroneous charges. When asked to retract the highly damaging and incorrect report they had made to Credit Agencies resulting from their own mistake has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Last, and the most recent logged activity is Last year, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, admitted the mistake and refunded us the erroneous charges. When asked to retract the highly damaging and incorrect report they had made to Credit Agencies resulting from their own mistake reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "our home burned down. We updated our address with Carrington and made on time payments every month and also placed several hundred thousand dollars of Insurance funding in Escrow with Carrington during the rebuild. Though in ongoing communication with us throughout this time", and the single most common underlying issue is "Carrington overcharged our mortgage escrow again".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating admitted the mistake and refunded us the erroneous charges. When asked to retract the highly damaging and incorrect report they had made to Credit Agencies resulting from their own mistake: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
admitted the mistake and refunded us the erroneous charges. When asked to retract the highly damaging and incorrect report they had made to Credit Agencies resulting from their own mistake has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
admitted the mistake and refunded us the erroneous charges. When asked to retract the highly damaging and incorrect report they had made to Credit Agencies resulting from their own mistake has a 0% timely response rate to CFPB complaints.
The most common issue reported against admitted the mistake and refunded us the erroneous charges. When asked to retract the highly damaging and incorrect report they had made to Credit Agencies resulting from their own mistake is "Carrington overcharged our mortgage escrow again" in the "our home burned down. We updated our address with Carrington and made on time payments every month and also placed several hundred thousand dollars of Insurance funding in Escrow with Carrington during the rebuild. Though in ongoing communication with us throughout this time" product category.
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