Total complaints
1
Filed since CFPB
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows ACTUAL PAYMENT's complaint history from CFPB public records. 1 consumers have filed complaints since CFPB. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since CFPB
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How ACTUAL PAYMENT's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| closed by CFPB on XX/XX/XXXX. CFPB claim XXXX Submitted to the CFPB on XX/XX/XXXX request that you delete the charge-off on my credit report relating to a car repossession STATUS Sent to company on XX/XX/XXXX and the Company responded on XX/XX/XXXX ADVERSE ACCOUNTS THAT HAVE NOT BEEN PAID IN FULL WILL AUTOMATICALLY BE DELETED XXXX YEARS FROM THE DATE OF FIRST DELINQUENCY. Trade : NAVY FCU XXXX VERIFIED THAT THIS ITEM BELONGS TO YOU. ADDITIONAL INFORMATION HAS BEEN PROVIDED FROM THE ORIGINAL SOURCE REGARDING THIS ITEM. THE FOLLOWING FIELDS HAVE BEEN MODIFIED : HIGH CREDIT | 1 |
| State | Complaints |
|---|---|
| SCHEDULED PAYMENT | 1 |
| Issue | Complaints |
|---|---|
| DATE OF LAST PAYMENT | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
ACTUAL PAYMENT has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to CFPB, and the most recent logged activity is CFPB claim, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, ACTUAL PAYMENT reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "closed by CFPB on XX/XX/XXXX. CFPB claim XXXX Submitted to the CFPB on XX/XX/XXXX request that you delete the charge-off on my credit report relating to a car repossession STATUS Sent to company on XX/XX/XXXX and the Company responded on XX/XX/XXXX ADVERSE ACCOUNTS THAT HAVE NOT BEEN PAID IN FULL WILL AUTOMATICALLY BE DELETED XXXX YEARS FROM THE DATE OF FIRST DELINQUENCY. Trade : NAVY FCU XXXX VERIFIED THAT THIS ITEM BELONGS TO YOU. ADDITIONAL INFORMATION HAS BEEN PROVIDED FROM THE ORIGINAL SOURCE REGARDING THIS ITEM. THE FOLLOWING FIELDS HAVE BEEN MODIFIED : HIGH CREDIT", and the single most common underlying issue is "DATE OF LAST PAYMENT".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating ACTUAL PAYMENT: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
ACTUAL PAYMENT has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
ACTUAL PAYMENT has a 0% timely response rate to CFPB complaints.
The most common issue reported against ACTUAL PAYMENT is "DATE OF LAST PAYMENT" in the "closed by CFPB on XX/XX/XXXX. CFPB claim XXXX Submitted to the CFPB on XX/XX/XXXX request that you delete the charge-off on my credit report relating to a car repossession STATUS Sent to company on XX/XX/XXXX and the Company responded on XX/XX/XXXX ADVERSE ACCOUNTS THAT HAVE NOT BEEN PAID IN FULL WILL AUTOMATICALLY BE DELETED XXXX YEARS FROM THE DATE OF FIRST DELINQUENCY. Trade : NAVY FCU XXXX VERIFIED THAT THIS ITEM BELONGS TO YOU. ADDITIONAL INFORMATION HAS BEEN PROVIDED FROM THE ORIGINAL SOURCE REGARDING THIS ITEM. THE FOLLOWING FIELDS HAVE BEEN MODIFIED : HIGH CREDIT" product category.
Read our methodology — how this data is sourced, computed, and verified.