Total complaints
1
Filed since Last
2026 data Public-data reference. official source
action was taken to close our accounts. Our representative requested that the account closure process be stopped
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows action was taken to close our accounts. Our representative requested that the account closure process be stopped's complaint history from CFPB public records. 1 consumers have filed complaints since Last. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
Last
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
action was taken to close our accounts. Our representative requested that the account closure process be stopped complaint mix by product
- our checking 1 100.0% – 0% relief
How action was taken to close our accounts. Our representative requested that the account closure process be stopped's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| our checking and savings accounts were frozen. We spoke with XXXX XXXX | 1 |
Top States
| State | Complaints |
|---|---|
| but was unable to do so. He told us that Citibank 's internal policies did not allow him to reach anyone with the authorization to reverse the account closure action once it had commenced | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| who investigated and learned that | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About action was taken to close our accounts. Our representative requested that the account closure process be stopped
action was taken to close our accounts. Our representative requested that the account closure process be stopped has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Last, and the most recent logged activity is Last Thurs, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, action was taken to close our accounts. Our representative requested that the account closure process be stopped reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "our checking and savings accounts were frozen. We spoke with XXXX XXXX", and the single most common underlying issue is "who investigated and learned that".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating action was taken to close our accounts. Our representative requested that the account closure process be stopped: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does action was taken to close our accounts. Our representative requested that the account closure process be stopped have?
action was taken to close our accounts. Our representative requested that the account closure process be stopped has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does action was taken to close our accounts. Our representative requested that the account closure process be stopped respond to complaints on time?
action was taken to close our accounts. Our representative requested that the account closure process be stopped has a 0% timely response rate to CFPB complaints.
What is the most common complaint about action was taken to close our accounts. Our representative requested that the account closure process be stopped?
The most common issue reported against action was taken to close our accounts. Our representative requested that the account closure process be stopped is "who investigated and learned that" in the "our checking and savings accounts were frozen. We spoke with XXXX XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.
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