Total complaints
1
Filed since Seco
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows acct number. First month they even claimed I was not a borrower but I got that resolved. I don't know a lot of those numbers ( namely the routing number which is not so easy to always find ) and usually I just add it in once's complaint history from CFPB public records. 1 consumers have filed complaints since Seco. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Seco
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How acct number. First month they even claimed I was not a borrower but I got that resolved. I don't know a lot of those numbers ( namely the routing number which is not so easy to always find ) and usually I just add it in once's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I am asked for bank information ( totally normal ) but unlike every other institution I have worked with ( utility companies included ) I have no means to link my bank account to my mortgage and instead every single month ( for the next 15 yrs if I am stuck with them ) I have to put in Bank name | 1 |
| State | Complaints |
|---|---|
| verify small deposits or however they link the accounts and then choose that account to pay from going forward. Now I can't do that unless I want them to do automatic payments which I do not want in any way. I pay on different days each month ( around the same time ) but I may have to move money from a business account to a personal account to pay the personal bills and therefore don't want a large sum being deducted automatically ( plus many months I pay extra ). I tried to pay via ACH through our personal checking account and BSI is not listed so would take at least a week for a physical check to reach them. BSI said they don't accept ACH payments so only reasonable way to pay is via myloanweb.com/BSI. | 1 |
| Issue | Complaints |
|---|---|
| bank state | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
acct number. First month they even claimed I was not a borrower but I got that resolved. I don't know a lot of those numbers ( namely the routing number which is not so easy to always find ) and usually I just add it in once has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Seco, and the most recent logged activity is Second pro, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, acct number. First month they even claimed I was not a borrower but I got that resolved. I don't know a lot of those numbers ( namely the routing number which is not so easy to always find ) and usually I just add it in once reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I am asked for bank information ( totally normal ) but unlike every other institution I have worked with ( utility companies included ) I have no means to link my bank account to my mortgage and instead every single month ( for the next 15 yrs if I am stuck with them ) I have to put in Bank name", and the single most common underlying issue is "bank state".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating acct number. First month they even claimed I was not a borrower but I got that resolved. I don't know a lot of those numbers ( namely the routing number which is not so easy to always find ) and usually I just add it in once: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
acct number. First month they even claimed I was not a borrower but I got that resolved. I don't know a lot of those numbers ( namely the routing number which is not so easy to always find ) and usually I just add it in once has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
acct number. First month they even claimed I was not a borrower but I got that resolved. I don't know a lot of those numbers ( namely the routing number which is not so easy to always find ) and usually I just add it in once has a 0% timely response rate to CFPB complaints.
The most common issue reported against acct number. First month they even claimed I was not a borrower but I got that resolved. I don't know a lot of those numbers ( namely the routing number which is not so easy to always find ) and usually I just add it in once is "bank state" in the "I am asked for bank information ( totally normal ) but unlike every other institution I have worked with ( utility companies included ) I have no means to link my bank account to my mortgage and instead every single month ( for the next 15 yrs if I am stuck with them ) I have to put in Bank name" product category.
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