Total complaints
3
Filed since 3. I
2026 data Public-data reference. official source
according to them
3 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
3 consumer complaints filed with the CFPB
This profile shows according to them's complaint history from CFPB public records. 3 consumers have filed complaints since 3. I. The company has a 0% timely response rate and has provided relief in 0% of cases.
3
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
3
States Active
3. I
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
according to them complaint mix by product
- date of 1 33.3% – 0% relief
- while applying 1 33.3% – 0% relief
- I received 1 33.3% – 0% relief
How according to them's 3 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| date of birth | 1 |
| while applying | 1 |
| I received an email saying that I was in arrears for XXXX and XXXX. I contacted their office ( Customer Service agent XXXX XXXX ) who said I had to pay immediately. I pointed out the information that had been on their website | 1 |
Top States
| State | Complaints |
|---|---|
| the only ways they accept to use for verification is A. to give them a one-time passcode I receive from text | 1 |
| and I always pay my credit cards in full. | 1 |
| in arrears. | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| all XXXX addresses I have used | 1 |
| not true ) This is a switch and bait sales tactic. I have -- in my email -- a ton of offers from Hilton and American Express to open this new card to receive the bonus | 1 |
| which had NO mention of XXXX or XXXX | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About according to them
according to them has accumulated 3 consumer complaints in the CFPB public database, with filings active across 3 U.S. states. Of those submissions, 3 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 3. I, and the most recent logged activity is An officer, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, according to them reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "date of birth", and the single most common underlying issue is "all XXXX addresses I have used".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating according to them: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does according to them have?
according to them has received 3 consumer complaints filed with the Consumer Financial Protection Bureau.
Does according to them respond to complaints on time?
according to them has a 0% timely response rate to CFPB complaints.
What is the most common complaint about according to them?
The most common issue reported against according to them is "all XXXX addresses I have used" in the "date of birth" product category.
Read our methodology — how this data is sourced, computed, and verified.
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