Total complaints
4
Filed since Fact
2026 data Public-data reference. official source
accelerate payment
4 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
4 consumer complaints filed with the CFPB
This profile shows accelerate payment's complaint history from CFPB public records. 4 consumers have filed complaints since Fact. The company has a 0% timely response rate and has provided relief in 0% of cases.
4
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
4
States Active
Fact
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
accelerate payment complaint mix by product
- I 2 50.0% – 0% relief
- XXXX XXXX 1 25.0% – 0% relief
- as the 1 25.0% – 0% relief
How accelerate payment's 4 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| I | 2 |
| XXXX XXXX XXXX XXXX | 1 |
| as the purported creditor | 1 |
Top States
| State | Complaints |
|---|---|
| or close an account and or make or threaten any adverse reporting to any person about the consumer 's credit standing without resolving the billing error. Such actions by EXETER FINANCE will forfeit its rights to collect the disputed amount as described in 15 U.S. Code 1666 ( e ) and hold the creditor liable under 15 U.S. Code 1693m for EXETER FINANCE for the actual damage caused to I | 1 |
| close an account and or make or threaten any adverse reporting to any person about the consumer 's credit standing without resolving the billing error. NAVY FEDERAL CREDIT UNION has violated this dispute by restricting my credit card account. Reporting negative inaccurate information to non-affiliated third parties without my lawful consent. NAVY FEDERAL CREDIT UNION has willfully done this with the intent to coerce repayment of extensions of credit. They have also withdrawn funds from checking account without my authorization. Upon my billing error dispute with NAVY FEDERAL CREDIT UNION and its agent ( XXXX ) XXXX XXXX ( XXXX ) | 1 |
| or close an account | 1 |
| or close an account and or make or threaten any adverse reporting to any person about the consumer 's credit standing without resolving the billing error. Such actions by UPSTART will forfeit its rights to collect the disputed amount as described in 15 U.S.Code 1666 ( e ) and hold the creditor liable under 15 U.S.Code 1693m for UPSTART for the actual damage caused to I | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| that | 2 |
| that account # XXXX is a billing error. The erroneously billing statement shows that a computated billing statement has an error. Pursuant to section 1666 of title 15 under the terms of the Fair Credit Billing act | 1 |
| that I | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About accelerate payment
accelerate payment has accumulated 4 consumer complaints in the CFPB public database, with filings active across 4 U.S. states. Of those submissions, 4 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Fact, and the most recent logged activity is NAVY FEDER, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, accelerate payment reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I", and the single most common underlying issue is "that".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating accelerate payment: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does accelerate payment have?
accelerate payment has received 4 consumer complaints filed with the Consumer Financial Protection Bureau.
Does accelerate payment respond to complaints on time?
accelerate payment has a 0% timely response rate to CFPB complaints.
What is the most common complaint about accelerate payment?
The most common issue reported against accelerate payment is "that" in the "I" product category.
Read our methodology — how this data is sourced, computed, and verified.
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