Total complaints
1
Filed since On X
2026 data Public-data reference. official source
about the condition of the house. Now XXXX said they had no way of knowing about the state of our home. This is not a true statement. The appraisal that they requested had extensive pictures of the interior of both units. We were honest from day one. I reached out to Wells Fargo and local IL agencies with no success. I just heard about CFPB and thought I would try one last avenue to see if I could get some assistance and possibly be reimbursed. When my husband and I called another lender ( XXXX ) for information on refinance
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows about the condition of the house. Now XXXX said they had no way of knowing about the state of our home. This is not a true statement. The appraisal that they requested had extensive pictures of the interior of both units. We were honest from day one. I reached out to Wells Fargo and local IL agencies with no success. I just heard about CFPB and thought I would try one last avenue to see if I could get some assistance and possibly be reimbursed. When my husband and I called another lender ( XXXX ) for information on refinance's complaint history from CFPB public records. 1 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
On X
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
about the condition of the house. Now XXXX said they had no way of knowing about the state of our home. This is not a true statement. The appraisal that they requested had extensive pictures of the interior of both units. We were honest from day one. I reached out to Wells Fargo and local IL agencies with no success. I just heard about CFPB and thought I would try one last avenue to see if I could get some assistance and possibly be reimbursed. When my husband and I called another lender ( XXXX ) for information on refinance complaint mix by product
- I got 1 100.0% – 0% relief
How about the condition of the house. Now XXXX said they had no way of knowing about the state of our home. This is not a true statement. The appraisal that they requested had extensive pictures of the interior of both units. We were honest from day one. I reached out to Wells Fargo and local IL agencies with no success. I just heard about CFPB and thought I would try one last avenue to see if I could get some assistance and possibly be reimbursed. When my husband and I called another lender ( XXXX ) for information on refinance's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| I got a call telling me that my loan was now being declined because the house was uninhabitable. My husband had done some small work like putting in the XXXX for our tile install | 1 |
Top States
| State | Complaints |
|---|---|
| were were immediately told that the condition of our unit disqualified us from any kind of a loan. They were surprised that we had been approved by Wells Fargo. I do not understand why this did not happen when I talked to Wells Fargo. I feel like I have been taken advantage of and have lost hundreds of dollars because of their deceptive practices. | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| without the funds to order the bigger items like tub | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About about the condition of the house. Now XXXX said they had no way of knowing about the state of our home. This is not a true statement. The appraisal that they requested had extensive pictures of the interior of both units. We were honest from day one. I reached out to Wells Fargo and local IL agencies with no success. I just heard about CFPB and thought I would try one last avenue to see if I could get some assistance and possibly be reimbursed. When my husband and I called another lender ( XXXX ) for information on refinance
about the condition of the house. Now XXXX said they had no way of knowing about the state of our home. This is not a true statement. The appraisal that they requested had extensive pictures of the interior of both units. We were honest from day one. I reached out to Wells Fargo and local IL agencies with no success. I just heard about CFPB and thought I would try one last avenue to see if I could get some assistance and possibly be reimbursed. When my husband and I called another lender ( XXXX ) for information on refinance has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, about the condition of the house. Now XXXX said they had no way of knowing about the state of our home. This is not a true statement. The appraisal that they requested had extensive pictures of the interior of both units. We were honest from day one. I reached out to Wells Fargo and local IL agencies with no success. I just heard about CFPB and thought I would try one last avenue to see if I could get some assistance and possibly be reimbursed. When my husband and I called another lender ( XXXX ) for information on refinance reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I got a call telling me that my loan was now being declined because the house was uninhabitable. My husband had done some small work like putting in the XXXX for our tile install", and the single most common underlying issue is "without the funds to order the bigger items like tub".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating about the condition of the house. Now XXXX said they had no way of knowing about the state of our home. This is not a true statement. The appraisal that they requested had extensive pictures of the interior of both units. We were honest from day one. I reached out to Wells Fargo and local IL agencies with no success. I just heard about CFPB and thought I would try one last avenue to see if I could get some assistance and possibly be reimbursed. When my husband and I called another lender ( XXXX ) for information on refinance: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does about the condition of the house. Now XXXX said they had no way of knowing about the state of our home. This is not a true statement. The appraisal that they requested had extensive pictures of the interior of both units. We were honest from day one. I reached out to Wells Fargo and local IL agencies with no success. I just heard about CFPB and thought I would try one last avenue to see if I could get some assistance and possibly be reimbursed. When my husband and I called another lender ( XXXX ) for information on refinance have?
about the condition of the house. Now XXXX said they had no way of knowing about the state of our home. This is not a true statement. The appraisal that they requested had extensive pictures of the interior of both units. We were honest from day one. I reached out to Wells Fargo and local IL agencies with no success. I just heard about CFPB and thought I would try one last avenue to see if I could get some assistance and possibly be reimbursed. When my husband and I called another lender ( XXXX ) for information on refinance has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does about the condition of the house. Now XXXX said they had no way of knowing about the state of our home. This is not a true statement. The appraisal that they requested had extensive pictures of the interior of both units. We were honest from day one. I reached out to Wells Fargo and local IL agencies with no success. I just heard about CFPB and thought I would try one last avenue to see if I could get some assistance and possibly be reimbursed. When my husband and I called another lender ( XXXX ) for information on refinance respond to complaints on time?
about the condition of the house. Now XXXX said they had no way of knowing about the state of our home. This is not a true statement. The appraisal that they requested had extensive pictures of the interior of both units. We were honest from day one. I reached out to Wells Fargo and local IL agencies with no success. I just heard about CFPB and thought I would try one last avenue to see if I could get some assistance and possibly be reimbursed. When my husband and I called another lender ( XXXX ) for information on refinance has a 0% timely response rate to CFPB complaints.
What is the most common complaint about about the condition of the house. Now XXXX said they had no way of knowing about the state of our home. This is not a true statement. The appraisal that they requested had extensive pictures of the interior of both units. We were honest from day one. I reached out to Wells Fargo and local IL agencies with no success. I just heard about CFPB and thought I would try one last avenue to see if I could get some assistance and possibly be reimbursed. When my husband and I called another lender ( XXXX ) for information on refinance?
The most common issue reported against about the condition of the house. Now XXXX said they had no way of knowing about the state of our home. This is not a true statement. The appraisal that they requested had extensive pictures of the interior of both units. We were honest from day one. I reached out to Wells Fargo and local IL agencies with no success. I just heard about CFPB and thought I would try one last avenue to see if I could get some assistance and possibly be reimbursed. When my husband and I called another lender ( XXXX ) for information on refinance is "without the funds to order the bigger items like tub" in the "I got a call telling me that my loan was now being declined because the house was uninhabitable. My husband had done some small work like putting in the XXXX for our tile install" product category.
Read our methodology — how this data is sourced, computed, and verified.
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