2026 data Public-data reference. official source

a remaining balance is owed to satisfy the XX/XX/XXXX installment. '' Please note that we previously RETURNED to NewRez all unapplied dispursments '' ( escrow balances ) paid to us in error because those funds were supposed to be applied to our regular mortgage payments

1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

1 consumer complaints filed with the CFPB

This profile shows a remaining balance is owed to satisfy the XX/XX/XXXX installment. '' Please note that we previously RETURNED to NewRez all unapplied dispursments '' ( escrow balances ) paid to us in error because those funds were supposed to be applied to our regular mortgage payments's complaint history from CFPB public records. 1 consumers have filed complaints since In a. The company has a 0% timely response rate and has provided relief in 0% of cases.

1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
In a
Since

Total complaints

1

Filed since In a

Timely response

0%

CFPB-tracked response window

Relief rate

0%

Closed with monetary or non-monetary relief

Timely response rate 0.0%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 0.0%
Industry median

Share closed with monetary or non-monetary relief.

a remaining balance is owed to satisfy the XX/XX/XXXX installment. '' Please note that we previously RETURNED to NewRez all unapplied dispursments '' ( escrow balances ) paid to us in error because those funds were supposed to be applied to our regular mortgage payments complaint mix by product

Total complaints: 1

a remaining balance is owed to satisfy the XX/XX/XXXX installment. '' Please note that we previously RETURNED to NewRez all unapplied dispursments '' ( escrow balances ) paid to us in error because those funds were supposed to be applied to our regular mortgage payments complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 1 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). NewRez said: 1 complaints (100.0%), resolution 0.0% NewRez said 100.0%
  • NewRez said 1 100.0% 0% relief

How a remaining balance is owed to satisfy the XX/XX/XXXX installment. '' Please note that we previously RETURNED to NewRez all unapplied dispursments '' ( escrow balances ) paid to us in error because those funds were supposed to be applied to our regular mortgage payments's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
NewRez said this : Your complaint states that an escrow account was established in error by your previous server XXXX XXXX ( XXXX ) in XXXX. XXXX paid your homeowners premium. When you discovered this error 1

Top States

State Complaints
not disbursed to us. With a letter explaining why these amounts needed to applied to our regular mortgage payments -- we repaid NewRez/Shellpoint dispursement check # XXXX for {$85.00} 1

Top Issues

Issue Complaints
but the payment was not applied correctly 1

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About a remaining balance is owed to satisfy the XX/XX/XXXX installment. '' Please note that we previously RETURNED to NewRez all unapplied dispursments '' ( escrow balances ) paid to us in error because those funds were supposed to be applied to our regular mortgage payments

a remaining balance is owed to satisfy the XX/XX/XXXX installment. '' Please note that we previously RETURNED to NewRez all unapplied dispursments '' ( escrow balances ) paid to us in error because those funds were supposed to be applied to our regular mortgage payments has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to In a, and the most recent logged activity is In an XX/X, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, a remaining balance is owed to satisfy the XX/XX/XXXX installment. '' Please note that we previously RETURNED to NewRez all unapplied dispursments '' ( escrow balances ) paid to us in error because those funds were supposed to be applied to our regular mortgage payments reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "NewRez said this : Your complaint states that an escrow account was established in error by your previous server XXXX XXXX ( XXXX ) in XXXX. XXXX paid your homeowners premium. When you discovered this error", and the single most common underlying issue is "but the payment was not applied correctly".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating a remaining balance is owed to satisfy the XX/XX/XXXX installment. '' Please note that we previously RETURNED to NewRez all unapplied dispursments '' ( escrow balances ) paid to us in error because those funds were supposed to be applied to our regular mortgage payments: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does a remaining balance is owed to satisfy the XX/XX/XXXX installment. '' Please note that we previously RETURNED to NewRez all unapplied dispursments '' ( escrow balances ) paid to us in error because those funds were supposed to be applied to our regular mortgage payments have?

a remaining balance is owed to satisfy the XX/XX/XXXX installment. '' Please note that we previously RETURNED to NewRez all unapplied dispursments '' ( escrow balances ) paid to us in error because those funds were supposed to be applied to our regular mortgage payments has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.

Does a remaining balance is owed to satisfy the XX/XX/XXXX installment. '' Please note that we previously RETURNED to NewRez all unapplied dispursments '' ( escrow balances ) paid to us in error because those funds were supposed to be applied to our regular mortgage payments respond to complaints on time?

a remaining balance is owed to satisfy the XX/XX/XXXX installment. '' Please note that we previously RETURNED to NewRez all unapplied dispursments '' ( escrow balances ) paid to us in error because those funds were supposed to be applied to our regular mortgage payments has a 0% timely response rate to CFPB complaints.

What is the most common complaint about a remaining balance is owed to satisfy the XX/XX/XXXX installment. '' Please note that we previously RETURNED to NewRez all unapplied dispursments '' ( escrow balances ) paid to us in error because those funds were supposed to be applied to our regular mortgage payments?

The most common issue reported against a remaining balance is owed to satisfy the XX/XX/XXXX installment. '' Please note that we previously RETURNED to NewRez all unapplied dispursments '' ( escrow balances ) paid to us in error because those funds were supposed to be applied to our regular mortgage payments is "but the payment was not applied correctly" in the "NewRez said this : Your complaint states that an escrow account was established in error by your previous server XXXX XXXX ( XXXX ) in XXXX. XXXX paid your homeowners premium. When you discovered this error" product category.

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