Total complaints
1
Filed since When
2026 data Public-data reference. official source
a payoff that Mr. Cooper now says is short. XXXX has wired monies to Mr. Cooper on more than 1 occasion but Mr. Cooper will not honor the payoff as they keep changing the initial payoff amount. I have called Mr. Cooper several times but I always experience a excessive wait time. On Wednesday XXXX/XXXX/XXXX Mr. Cooper returned my call but instead of talking to an agent
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows a payoff that Mr. Cooper now says is short. XXXX has wired monies to Mr. Cooper on more than 1 occasion but Mr. Cooper will not honor the payoff as they keep changing the initial payoff amount. I have called Mr. Cooper several times but I always experience a excessive wait time. On Wednesday XXXX/XXXX/XXXX Mr. Cooper returned my call but instead of talking to an agent's complaint history from CFPB public records. 1 consumers have filed complaints since When. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
When
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
a payoff that Mr. Cooper now says is short. XXXX has wired monies to Mr. Cooper on more than 1 occasion but Mr. Cooper will not honor the payoff as they keep changing the initial payoff amount. I have called Mr. Cooper several times but I always experience a excessive wait time. On Wednesday XXXX/XXXX/XXXX Mr. Cooper returned my call but instead of talking to an agent complaint mix by product
- we had 1 100.0% – 0% relief
How a payoff that Mr. Cooper now says is short. XXXX has wired monies to Mr. Cooper on more than 1 occasion but Mr. Cooper will not honor the payoff as they keep changing the initial payoff amount. I have called Mr. Cooper several times but I always experience a excessive wait time. On Wednesday XXXX/XXXX/XXXX Mr. Cooper returned my call but instead of talking to an agent's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| we had a loan statement from Mr. Cooper | 1 |
Top States
| State | Complaints |
|---|---|
| I received a recorded call that stated they had called in error '' and while in the process of verifying the date of their returned call I noticed that on XXXX XXXX I have 5 missed calls from XXXX XXXX all within 1 minute | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| had late fees and they now reported a Partial Payment | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About a payoff that Mr. Cooper now says is short. XXXX has wired monies to Mr. Cooper on more than 1 occasion but Mr. Cooper will not honor the payoff as they keep changing the initial payoff amount. I have called Mr. Cooper several times but I always experience a excessive wait time. On Wednesday XXXX/XXXX/XXXX Mr. Cooper returned my call but instead of talking to an agent
a payoff that Mr. Cooper now says is short. XXXX has wired monies to Mr. Cooper on more than 1 occasion but Mr. Cooper will not honor the payoff as they keep changing the initial payoff amount. I have called Mr. Cooper several times but I always experience a excessive wait time. On Wednesday XXXX/XXXX/XXXX Mr. Cooper returned my call but instead of talking to an agent has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to When, and the most recent logged activity is When we ar, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, a payoff that Mr. Cooper now says is short. XXXX has wired monies to Mr. Cooper on more than 1 occasion but Mr. Cooper will not honor the payoff as they keep changing the initial payoff amount. I have called Mr. Cooper several times but I always experience a excessive wait time. On Wednesday XXXX/XXXX/XXXX Mr. Cooper returned my call but instead of talking to an agent reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "we had a loan statement from Mr. Cooper", and the single most common underlying issue is "had late fees and they now reported a Partial Payment".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating a payoff that Mr. Cooper now says is short. XXXX has wired monies to Mr. Cooper on more than 1 occasion but Mr. Cooper will not honor the payoff as they keep changing the initial payoff amount. I have called Mr. Cooper several times but I always experience a excessive wait time. On Wednesday XXXX/XXXX/XXXX Mr. Cooper returned my call but instead of talking to an agent: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does a payoff that Mr. Cooper now says is short. XXXX has wired monies to Mr. Cooper on more than 1 occasion but Mr. Cooper will not honor the payoff as they keep changing the initial payoff amount. I have called Mr. Cooper several times but I always experience a excessive wait time. On Wednesday XXXX/XXXX/XXXX Mr. Cooper returned my call but instead of talking to an agent have?
a payoff that Mr. Cooper now says is short. XXXX has wired monies to Mr. Cooper on more than 1 occasion but Mr. Cooper will not honor the payoff as they keep changing the initial payoff amount. I have called Mr. Cooper several times but I always experience a excessive wait time. On Wednesday XXXX/XXXX/XXXX Mr. Cooper returned my call but instead of talking to an agent has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does a payoff that Mr. Cooper now says is short. XXXX has wired monies to Mr. Cooper on more than 1 occasion but Mr. Cooper will not honor the payoff as they keep changing the initial payoff amount. I have called Mr. Cooper several times but I always experience a excessive wait time. On Wednesday XXXX/XXXX/XXXX Mr. Cooper returned my call but instead of talking to an agent respond to complaints on time?
a payoff that Mr. Cooper now says is short. XXXX has wired monies to Mr. Cooper on more than 1 occasion but Mr. Cooper will not honor the payoff as they keep changing the initial payoff amount. I have called Mr. Cooper several times but I always experience a excessive wait time. On Wednesday XXXX/XXXX/XXXX Mr. Cooper returned my call but instead of talking to an agent has a 0% timely response rate to CFPB complaints.
What is the most common complaint about a payoff that Mr. Cooper now says is short. XXXX has wired monies to Mr. Cooper on more than 1 occasion but Mr. Cooper will not honor the payoff as they keep changing the initial payoff amount. I have called Mr. Cooper several times but I always experience a excessive wait time. On Wednesday XXXX/XXXX/XXXX Mr. Cooper returned my call but instead of talking to an agent?
The most common issue reported against a payoff that Mr. Cooper now says is short. XXXX has wired monies to Mr. Cooper on more than 1 occasion but Mr. Cooper will not honor the payoff as they keep changing the initial payoff amount. I have called Mr. Cooper several times but I always experience a excessive wait time. On Wednesday XXXX/XXXX/XXXX Mr. Cooper returned my call but instead of talking to an agent is "had late fees and they now reported a Partial Payment" in the "we had a loan statement from Mr. Cooper" product category.
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