a payment of XXXX was withdrawn from my bank account to pay Truist for the closed loan. I had to called and go into the bank numerous times to speak to XXXX XXXX. I was told that they were going to return the money back into my account in a few days. After waiting over a week and not getting the money returned

What the CFPB Record Shows About a payment of XXXX was withdrawn from my bank account to pay Truist for the closed loan. I had to called and go into the bank numerous times to speak to XXXX XXXX. I was told that they were going to return the money back into my account in a few days. After waiting over a week and not getting the money returned

a payment of XXXX was withdrawn from my bank account to pay Truist for the closed loan. I had to called and go into the bank numerous times to speak to XXXX XXXX. I was told that they were going to return the money back into my account in a few days. After waiting over a week and not getting the money returned has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I we, and the most recent logged activity is I went int, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, a payment of XXXX was withdrawn from my bank account to pay Truist for the closed loan. I had to called and go into the bank numerous times to speak to XXXX XXXX. I was told that they were going to return the money back into my account in a few days. After waiting over a week and not getting the money returned reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "KY ) on XX/XX/XXXX to request a 10 day pay off. Was told I could not get this information until 48 hours. 3 days later", and the single most common underlying issue is "XXXX XXXX. Received my pay off and wrote a check to pay off loan on XX/XX/XXXX. I was told it would take about 7-10 days for check to clear and close out my account. On XX/XX/XXXX".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating a payment of XXXX was withdrawn from my bank account to pay Truist for the closed loan. I had to called and go into the bank numerous times to speak to XXXX XXXX. I was told that they were going to return the money back into my account in a few days. After waiting over a week and not getting the money returned: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.