Total complaints
1
Filed since Ther
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows a new lawsuit was filed in Illinois by other homeowners based on this same set of facts.'s complaint history from CFPB public records. 1 consumers have filed complaints since Ther. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Ther
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How a new lawsuit was filed in Illinois by other homeowners based on this same set of facts.'s 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| only to admit later that they never notified us thru any means that a trial period had commenced or was in place. We have repeatedly asked that the company send us time sensitive documents and communications via email as we never receive their mail ( and they tell you it takes at least 2 weeks for their mail to arrive | 1 |
| Issue | Complaints |
|---|---|
| modification was approved. All 3 trial payments were timely made. We followed up on the modification paperwork. It never came. We requested it be emailed but they only sent us an encrypted attachment that couldn't be accessed ( even by their agents ) | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
a new lawsuit was filed in Illinois by other homeowners based on this same set of facts. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Ther, and the most recent logged activity is There are , giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, a new lawsuit was filed in Illinois by other homeowners based on this same set of facts. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "only to admit later that they never notified us thru any means that a trial period had commenced or was in place. We have repeatedly asked that the company send us time sensitive documents and communications via email as we never receive their mail ( and they tell you it takes at least 2 weeks for their mail to arrive", and the single most common underlying issue is "modification was approved. All 3 trial payments were timely made. We followed up on the modification paperwork. It never came. We requested it be emailed but they only sent us an encrypted attachment that couldn't be accessed ( even by their agents )".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating a new lawsuit was filed in Illinois by other homeowners based on this same set of facts.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
a new lawsuit was filed in Illinois by other homeowners based on this same set of facts. has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
a new lawsuit was filed in Illinois by other homeowners based on this same set of facts. has a 0% timely response rate to CFPB complaints.
The most common issue reported against a new lawsuit was filed in Illinois by other homeowners based on this same set of facts. is "modification was approved. All 3 trial payments were timely made. We followed up on the modification paperwork. It never came. We requested it be emailed but they only sent us an encrypted attachment that couldn't be accessed ( even by their agents )" in the "only to admit later that they never notified us thru any means that a trial period had commenced or was in place. We have repeatedly asked that the company send us time sensitive documents and communications via email as we never receive their mail ( and they tell you it takes at least 2 weeks for their mail to arrive" product category.
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