Total complaints
1
Filed since Afte
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows a mortgage statement was generated. Under COVID-19 Protections when a billing statement generated no late fee calculated. I called on XX/XX/XXXX and was informed by Agent Id XXXX that all protections are removed when clicking the review request's complaint history from CFPB public records. 1 consumers have filed complaints since Afte. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Afte
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How a mortgage statement was generated. Under COVID-19 Protections when a billing statement generated no late fee calculated. I called on XX/XX/XXXX and was informed by Agent Id XXXX that all protections are removed when clicking the review request's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I noticed my account seemed to no longer be under Covid-19 forbearance protections | 1 |
| State | Complaints |
|---|---|
| and you now must make payments. I was also informed there was never a late fee for XXXX ; however | 1 |
| Issue | Complaints |
|---|---|
| I could no longer make payments | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
a mortgage statement was generated. Under COVID-19 Protections when a billing statement generated no late fee calculated. I called on XX/XX/XXXX and was informed by Agent Id XXXX that all protections are removed when clicking the review request has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Afte, and the most recent logged activity is After requ, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, a mortgage statement was generated. Under COVID-19 Protections when a billing statement generated no late fee calculated. I called on XX/XX/XXXX and was informed by Agent Id XXXX that all protections are removed when clicking the review request reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I noticed my account seemed to no longer be under Covid-19 forbearance protections", and the single most common underlying issue is "I could no longer make payments".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating a mortgage statement was generated. Under COVID-19 Protections when a billing statement generated no late fee calculated. I called on XX/XX/XXXX and was informed by Agent Id XXXX that all protections are removed when clicking the review request: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
a mortgage statement was generated. Under COVID-19 Protections when a billing statement generated no late fee calculated. I called on XX/XX/XXXX and was informed by Agent Id XXXX that all protections are removed when clicking the review request has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
a mortgage statement was generated. Under COVID-19 Protections when a billing statement generated no late fee calculated. I called on XX/XX/XXXX and was informed by Agent Id XXXX that all protections are removed when clicking the review request has a 0% timely response rate to CFPB complaints.
The most common issue reported against a mortgage statement was generated. Under COVID-19 Protections when a billing statement generated no late fee calculated. I called on XX/XX/XXXX and was informed by Agent Id XXXX that all protections are removed when clicking the review request is "I could no longer make payments" in the "I noticed my account seemed to no longer be under Covid-19 forbearance protections" product category.
Read our methodology — how this data is sourced, computed, and verified.