Total complaints
1
Filed since Due
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows a higher principle balance : Increased from {$160000.00} to {$250000.00}'s complaint history from CFPB public records. 1 consumers have filed complaints since Due . The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Due
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How a higher principle balance : Increased from {$160000.00} to {$250000.00}'s 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I lost my job and my dad died in XXXX. I was approved for a forbearance and an extension due to the XXXX | 1 |
| State | Complaints |
|---|---|
| and a longer term for the loan : extended from a XXXX yr to a XXXX yr mortgage. These changes create a significant financial burden for me and are counterproductive to the intended goal of the modification process | 1 |
| Issue | Complaints |
|---|---|
| and I have been having a hard time trying to catch up my mortgage ( especially with the only options they provide ). I applied for XXXX XXXX XXXX XXXX and was approved. However | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
a higher principle balance : Increased from {$160000.00} to {$250000.00} has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Due , and the most recent logged activity is Due to XXX, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, a higher principle balance : Increased from {$160000.00} to {$250000.00} reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I lost my job and my dad died in XXXX. I was approved for a forbearance and an extension due to the XXXX", and the single most common underlying issue is "and I have been having a hard time trying to catch up my mortgage ( especially with the only options they provide ). I applied for XXXX XXXX XXXX XXXX and was approved. However".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating a higher principle balance : Increased from {$160000.00} to {$250000.00}: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
Learn more about your rights and how to interpret complaint data.
Explore additional financial data about companies, lenders, and institutions on our partner portals.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
a higher principle balance : Increased from {$160000.00} to {$250000.00} has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
a higher principle balance : Increased from {$160000.00} to {$250000.00} has a 0% timely response rate to CFPB complaints.
The most common issue reported against a higher principle balance : Increased from {$160000.00} to {$250000.00} is "and I have been having a hard time trying to catch up my mortgage ( especially with the only options they provide ). I applied for XXXX XXXX XXXX XXXX and was approved. However" in the "I lost my job and my dad died in XXXX. I was approved for a forbearance and an extension due to the XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.