Total complaints
2
Filed since Thes
2 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
2 consumer complaints filed with the CFPB
This profile shows a creditor may not treat a payment as late on a credit card or open-end account if it was received by the due date and at the designated address. If a timely payment was misreported's complaint history from CFPB public records. 2 consumers have filed complaints since Thes. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
2
Filed since Thes
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How a creditor may not treat a payment as late on a credit card or open-end account if it was received by the due date and at the designated address. If a timely payment was misreported's 2 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I have the right to privacy and the protection of my personal financial information. Additionally | 2 |
| State | Complaints |
|---|---|
| this constitutes an illegal delinquency. I am requesting that this matter be investigated and the inaccurate reporting be corrected or removed immediately.,,Self Financial Inc.,FL,32778,,Consent provided,Web,2025-05-13,Closed with explanation,Yes,N/A,13470806 | 1 |
| this constitutes an illegal delinquency. I am requesting that this matter be investigated and the inaccurate reporting be corrected or removed immediately.,Company believes it acted appropriately as authorized by contract or law,NAVY FEDERAL CREDIT UNION,FL,32778,,Consent provided,Web,2025-05-13,Closed with explanation,Yes,N/A,13471581 | 1 |
| Issue | Complaints |
|---|---|
| a consumer reporting agency is prohibited from furnishing a consumer report without my written authorization | 2 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
a creditor may not treat a payment as late on a credit card or open-end account if it was received by the due date and at the designated address. If a timely payment was misreported has accumulated 2 consumer complaints in the CFPB public database, with filings active across 2 U.S. states. Of those submissions, 2 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Thes, and the most recent logged activity is These cred, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, a creditor may not treat a payment as late on a credit card or open-end account if it was received by the due date and at the designated address. If a timely payment was misreported reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I have the right to privacy and the protection of my personal financial information. Additionally", and the single most common underlying issue is "a consumer reporting agency is prohibited from furnishing a consumer report without my written authorization".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating a creditor may not treat a payment as late on a credit card or open-end account if it was received by the due date and at the designated address. If a timely payment was misreported: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
a creditor may not treat a payment as late on a credit card or open-end account if it was received by the due date and at the designated address. If a timely payment was misreported has received 2 consumer complaints filed with the Consumer Financial Protection Bureau.
a creditor may not treat a payment as late on a credit card or open-end account if it was received by the due date and at the designated address. If a timely payment was misreported has a 0% timely response rate to CFPB complaints.
The most common issue reported against a creditor may not treat a payment as late on a credit card or open-end account if it was received by the due date and at the designated address. If a timely payment was misreported is "a consumer reporting agency is prohibited from furnishing a consumer report without my written authorization" in the "I have the right to privacy and the protection of my personal financial information. Additionally" product category.
Read our methodology — how this data is sourced, computed, and verified.