Total complaints
1
Filed since Earn
2026 data Public-data reference. official source
a Chase Sapphire Reserve credit card. In order to receive the promotion
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows a Chase Sapphire Reserve credit card. In order to receive the promotion's complaint history from CFPB public records. 1 consumers have filed complaints since Earn. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
Earn
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
a Chase Sapphire Reserve credit card. In order to receive the promotion complaint mix by product
- and will 1 100.0% – 0% relief
How a Chase Sapphire Reserve credit card. In order to receive the promotion's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| and will appear on your monthly credit card billing statement and be available for use within 1-2 billing cycles. To qualify for this promotional offer | 1 |
Top States
| State | Complaints |
|---|---|
| the reservation and transaction must have been made through a Freedom credit card | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| I made a hotel purchase using my Chase Freedom card through Chase Ultimate Rewards for a total of {$410.00} | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About a Chase Sapphire Reserve credit card. In order to receive the promotion
a Chase Sapphire Reserve credit card. In order to receive the promotion has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Earn, and the most recent logged activity is Earn 10 % , giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, a Chase Sapphire Reserve credit card. In order to receive the promotion reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "and will appear on your monthly credit card billing statement and be available for use within 1-2 billing cycles. To qualify for this promotional offer", and the single most common underlying issue is "I made a hotel purchase using my Chase Freedom card through Chase Ultimate Rewards for a total of {$410.00}".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating a Chase Sapphire Reserve credit card. In order to receive the promotion: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does a Chase Sapphire Reserve credit card. In order to receive the promotion have?
a Chase Sapphire Reserve credit card. In order to receive the promotion has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does a Chase Sapphire Reserve credit card. In order to receive the promotion respond to complaints on time?
a Chase Sapphire Reserve credit card. In order to receive the promotion has a 0% timely response rate to CFPB complaints.
What is the most common complaint about a Chase Sapphire Reserve credit card. In order to receive the promotion?
The most common issue reported against a Chase Sapphire Reserve credit card. In order to receive the promotion is "I made a hotel purchase using my Chase Freedom card through Chase Ultimate Rewards for a total of {$410.00}" in the "and will appear on your monthly credit card billing statement and be available for use within 1-2 billing cycles. To qualify for this promotional offer" product category.
Read our methodology — how this data is sourced, computed, and verified.
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