Total complaints
1
Filed since Inst
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows a {$20.00} fee is n't a whole lot compared to a monthly mortgage payment. However's complaint history from CFPB public records. 1 consumers have filed complaints since Inst. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Inst
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How a {$20.00} fee is n't a whole lot compared to a monthly mortgage payment. However's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| they just charged me a {$20.00} Returned - NSF - Unable to locate account '' fee when they were not able to complete with automatic debit from my bank account. I subsequently opened a customer service case with Provident Funding | 1 |
| State | Complaints |
|---|---|
| I am severely disappointed to be stuck having my mortgage owned by a company that does not agree that it is ridiculous to penalize a customer for trying to pay them | 1 |
| Issue | Complaints |
|---|---|
| saying Due to the high level of scrutiny banks and lenders face | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
a {$20.00} fee is n't a whole lot compared to a monthly mortgage payment. However has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Inst, and the most recent logged activity is Instead, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, a {$20.00} fee is n't a whole lot compared to a monthly mortgage payment. However reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "they just charged me a {$20.00} Returned - NSF - Unable to locate account '' fee when they were not able to complete with automatic debit from my bank account. I subsequently opened a customer service case with Provident Funding", and the single most common underlying issue is "saying Due to the high level of scrutiny banks and lenders face".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating a {$20.00} fee is n't a whole lot compared to a monthly mortgage payment. However: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
a {$20.00} fee is n't a whole lot compared to a monthly mortgage payment. However has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
a {$20.00} fee is n't a whole lot compared to a monthly mortgage payment. However has a 0% timely response rate to CFPB complaints.
The most common issue reported against a {$20.00} fee is n't a whole lot compared to a monthly mortgage payment. However is "saying Due to the high level of scrutiny banks and lenders face" in the "they just charged me a {$20.00} Returned - NSF - Unable to locate account '' fee when they were not able to complete with automatic debit from my bank account. I subsequently opened a customer service case with Provident Funding" product category.
Read our methodology — how this data is sourced, computed, and verified.