Total complaints
1
Filed since As a
2026 data Public-data reference. official source
8 weeks!! XX/XX/XXXX : Spoke with Associate ( XXXX ) who confirmed the request had been made but no chat scripts had been received. I was promised a Manager callback on the same day but did not receive ( missing call # 1 ). XX/XX/XXXX : Spoke with Associate ( XXXX ). Re-iterated a request for a Manager callback but did not receive ( missing call # 2 ) XX/XX/XXXX : Call 1 : Spoke with Associate (?? ). Escalated to Manager ( XXXX XXXX who apparently disconnected the call and made no attempt to call me back ( missing call # 3 ) and so... Call 2 : Spoke with Associate (?? ) who indicated to me that Manager ( XXXX XXXX would call me back in 15 minutes. Did not receive a call ( missing call # 4 ) XX/XX/XXXX : Spoke with Associate (?? ) and then Manager ( XXXX XXXX. Manager was helpful and surprised by the level of service I was witnessing. We discussed internal Amex QA processes and that this issue was heading towards the Ombudsman if things did not get better. We agreed that next step was [ 1 ] to retrieve the chat logs from the IM Chat team so that the case history could properly be addressed and [ 2 ] to get a Senior Manager to review and provide next steps for resolution. I was to call back in 2 weeks for this update. XX/XX/XXXX : Call 1 : Spoke with Associate ( XXXX XXXX
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows 8 weeks!! XX/XX/XXXX : Spoke with Associate ( XXXX ) who confirmed the request had been made but no chat scripts had been received. I was promised a Manager callback on the same day but did not receive ( missing call # 1 ). XX/XX/XXXX : Spoke with Associate ( XXXX ). Re-iterated a request for a Manager callback but did not receive ( missing call # 2 ) XX/XX/XXXX : Call 1 : Spoke with Associate (?? ). Escalated to Manager ( XXXX XXXX who apparently disconnected the call and made no attempt to call me back ( missing call # 3 ) and so... Call 2 : Spoke with Associate (?? ) who indicated to me that Manager ( XXXX XXXX would call me back in 15 minutes. Did not receive a call ( missing call # 4 ) XX/XX/XXXX : Spoke with Associate (?? ) and then Manager ( XXXX XXXX. Manager was helpful and surprised by the level of service I was witnessing. We discussed internal Amex QA processes and that this issue was heading towards the Ombudsman if things did not get better. We agreed that next step was [ 1 ] to retrieve the chat logs from the IM Chat team so that the case history could properly be addressed and [ 2 ] to get a Senior Manager to review and provide next steps for resolution. I was to call back in 2 weeks for this update. XX/XX/XXXX : Call 1 : Spoke with Associate ( XXXX XXXX's complaint history from CFPB public records. 1 consumers have filed complaints since As a. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
As a
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
8 weeks!! XX/XX/XXXX : Spoke with Associate ( XXXX ) who confirmed the request had been made but no chat scripts had been received. I was promised a Manager callback on the same day but did not receive ( missing call # 1 ). XX/XX/XXXX : Spoke with Associate ( XXXX ). Re-iterated a request for a Manager callback but did not receive ( missing call # 2 ) XX/XX/XXXX : Call 1 : Spoke with Associate (?? ). Escalated to Manager ( XXXX XXXX who apparently disconnected the call and made no attempt to call me back ( missing call # 3 ) and so... Call 2 : Spoke with Associate (?? ) who indicated to me that Manager ( XXXX XXXX would call me back in 15 minutes. Did not receive a call ( missing call # 4 ) XX/XX/XXXX : Spoke with Associate (?? ) and then Manager ( XXXX XXXX. Manager was helpful and surprised by the level of service I was witnessing. We discussed internal Amex QA processes and that this issue was heading towards the Ombudsman if things did not get better. We agreed that next step was [ 1 ] to retrieve the chat logs from the IM Chat team so that the case history could properly be addressed and [ 2 ] to get a Senior Manager to review and provide next steps for resolution. I was to call back in 2 weeks for this update. XX/XX/XXXX : Call 1 : Spoke with Associate ( XXXX XXXX complaint mix by product
- you can 1 100.0% – 0% relief
How 8 weeks!! XX/XX/XXXX : Spoke with Associate ( XXXX ) who confirmed the request had been made but no chat scripts had been received. I was promised a Manager callback on the same day but did not receive ( missing call # 1 ). XX/XX/XXXX : Spoke with Associate ( XXXX ). Re-iterated a request for a Manager callback but did not receive ( missing call # 2 ) XX/XX/XXXX : Call 1 : Spoke with Associate (?? ). Escalated to Manager ( XXXX XXXX who apparently disconnected the call and made no attempt to call me back ( missing call # 3 ) and so... Call 2 : Spoke with Associate (?? ) who indicated to me that Manager ( XXXX XXXX would call me back in 15 minutes. Did not receive a call ( missing call # 4 ) XX/XX/XXXX : Spoke with Associate (?? ) and then Manager ( XXXX XXXX. Manager was helpful and surprised by the level of service I was witnessing. We discussed internal Amex QA processes and that this issue was heading towards the Ombudsman if things did not get better. We agreed that next step was [ 1 ] to retrieve the chat logs from the IM Chat team so that the case history could properly be addressed and [ 2 ] to get a Senior Manager to review and provide next steps for resolution. I was to call back in 2 weeks for this update. XX/XX/XXXX : Call 1 : Spoke with Associate ( XXXX XXXX's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| you can call these numbers next time to contact my wife for authorisation : XXXX XXXX XXXX XXXX XXXX XXXX XXXX Both these number have voicemail enabled. There's no need to be shy and just leave a voicemail so we can call you back : - ) ( Note : There is no point in redirecting us back to the Basic Cardmember Services contact as they are the Amex XXXX we are complaining about. On XX/XX/XXXX a Manager ( XXXX ) from that team confirmed they can not connect us directly to Amex Customer Advocate Services Team '' and the only way to establish contact was via CFPB. ) < -- Prev correspondence history below. -- XXXX XX/XX/XXXX : Opening this new case as a continuation of XXXX The response I received from Amex response indicated : Third Party Disclosure Laws and American Express privacy policy prohibit sharing certain types of information with unauthorized accountholders ''. They were not able to reach my wife 's mobile number and so the complaint was Closed. They redirected me back to Basic Cardmember services to address the issue. I just spoke with a Manager ( XXXX XXXX from that team who updated my wife 's account with a new mobile contact number. He advised that opening a new issue with CFPB was only way to establish contact with the Customer Advocate Services Team '' that are are responsible for handling this complaint. The submission details here and below are then the same as for the prior complaint ( ending XXXX ). <From complaint submission from XX/XX/XXXX below> [ Apologies for the formatting should this submission be successful. This is my fifth attempt | 1 |
Top States
| State | Complaints |
|---|---|
| call dropped and I received no callback ( missing call # 5 ). Call 2 : Spoke with Associate ( XXXX ) and requested the update. The only note on my account they could see was XX/XX/XXXX | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| but all have been unsuccessful and the CFPB telephone team has not been able to assist. ] Summary Amex failing for an extended period to process a promised Annual Fee refund. ( There is a minor complication in that the card in question belongs to my wife and the linked bank checking account is mine. ) Amex at no stage has denied responsibility for their error. I worked as a XXXX XXXX in USA for 10+ years and so should qualify as a valued customer. Both Amex Customer Support teams | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About 8 weeks!! XX/XX/XXXX : Spoke with Associate ( XXXX ) who confirmed the request had been made but no chat scripts had been received. I was promised a Manager callback on the same day but did not receive ( missing call # 1 ). XX/XX/XXXX : Spoke with Associate ( XXXX ). Re-iterated a request for a Manager callback but did not receive ( missing call # 2 ) XX/XX/XXXX : Call 1 : Spoke with Associate (?? ). Escalated to Manager ( XXXX XXXX who apparently disconnected the call and made no attempt to call me back ( missing call # 3 ) and so... Call 2 : Spoke with Associate (?? ) who indicated to me that Manager ( XXXX XXXX would call me back in 15 minutes. Did not receive a call ( missing call # 4 ) XX/XX/XXXX : Spoke with Associate (?? ) and then Manager ( XXXX XXXX. Manager was helpful and surprised by the level of service I was witnessing. We discussed internal Amex QA processes and that this issue was heading towards the Ombudsman if things did not get better. We agreed that next step was [ 1 ] to retrieve the chat logs from the IM Chat team so that the case history could properly be addressed and [ 2 ] to get a Senior Manager to review and provide next steps for resolution. I was to call back in 2 weeks for this update. XX/XX/XXXX : Call 1 : Spoke with Associate ( XXXX XXXX
8 weeks!! XX/XX/XXXX : Spoke with Associate ( XXXX ) who confirmed the request had been made but no chat scripts had been received. I was promised a Manager callback on the same day but did not receive ( missing call # 1 ). XX/XX/XXXX : Spoke with Associate ( XXXX ). Re-iterated a request for a Manager callback but did not receive ( missing call # 2 ) XX/XX/XXXX : Call 1 : Spoke with Associate (?? ). Escalated to Manager ( XXXX XXXX who apparently disconnected the call and made no attempt to call me back ( missing call # 3 ) and so... Call 2 : Spoke with Associate (?? ) who indicated to me that Manager ( XXXX XXXX would call me back in 15 minutes. Did not receive a call ( missing call # 4 ) XX/XX/XXXX : Spoke with Associate (?? ) and then Manager ( XXXX XXXX. Manager was helpful and surprised by the level of service I was witnessing. We discussed internal Amex QA processes and that this issue was heading towards the Ombudsman if things did not get better. We agreed that next step was [ 1 ] to retrieve the chat logs from the IM Chat team so that the case history could properly be addressed and [ 2 ] to get a Senior Manager to review and provide next steps for resolution. I was to call back in 2 weeks for this update. XX/XX/XXXX : Call 1 : Spoke with Associate ( XXXX XXXX has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to As a, and the most recent logged activity is As a remin, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, 8 weeks!! XX/XX/XXXX : Spoke with Associate ( XXXX ) who confirmed the request had been made but no chat scripts had been received. I was promised a Manager callback on the same day but did not receive ( missing call # 1 ). XX/XX/XXXX : Spoke with Associate ( XXXX ). Re-iterated a request for a Manager callback but did not receive ( missing call # 2 ) XX/XX/XXXX : Call 1 : Spoke with Associate (?? ). Escalated to Manager ( XXXX XXXX who apparently disconnected the call and made no attempt to call me back ( missing call # 3 ) and so... Call 2 : Spoke with Associate (?? ) who indicated to me that Manager ( XXXX XXXX would call me back in 15 minutes. Did not receive a call ( missing call # 4 ) XX/XX/XXXX : Spoke with Associate (?? ) and then Manager ( XXXX XXXX. Manager was helpful and surprised by the level of service I was witnessing. We discussed internal Amex QA processes and that this issue was heading towards the Ombudsman if things did not get better. We agreed that next step was [ 1 ] to retrieve the chat logs from the IM Chat team so that the case history could properly be addressed and [ 2 ] to get a Senior Manager to review and provide next steps for resolution. I was to call back in 2 weeks for this update. XX/XX/XXXX : Call 1 : Spoke with Associate ( XXXX XXXX reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "you can call these numbers next time to contact my wife for authorisation : XXXX XXXX XXXX XXXX XXXX XXXX XXXX Both these number have voicemail enabled. There's no need to be shy and just leave a voicemail so we can call you back : - ) ( Note : There is no point in redirecting us back to the Basic Cardmember Services contact as they are the Amex XXXX we are complaining about. On XX/XX/XXXX a Manager ( XXXX ) from that team confirmed they can not connect us directly to Amex Customer Advocate Services Team '' and the only way to establish contact was via CFPB. ) < -- Prev correspondence history below. -- XXXX XX/XX/XXXX : Opening this new case as a continuation of XXXX The response I received from Amex response indicated : Third Party Disclosure Laws and American Express privacy policy prohibit sharing certain types of information with unauthorized accountholders ''. They were not able to reach my wife 's mobile number and so the complaint was Closed. They redirected me back to Basic Cardmember services to address the issue. I just spoke with a Manager ( XXXX XXXX from that team who updated my wife 's account with a new mobile contact number. He advised that opening a new issue with CFPB was only way to establish contact with the Customer Advocate Services Team '' that are are responsible for handling this complaint. The submission details here and below are then the same as for the prior complaint ( ending XXXX ). <From complaint submission from XX/XX/XXXX below> [ Apologies for the formatting should this submission be successful. This is my fifth attempt", and the single most common underlying issue is "but all have been unsuccessful and the CFPB telephone team has not been able to assist. ] Summary Amex failing for an extended period to process a promised Annual Fee refund. ( There is a minor complication in that the card in question belongs to my wife and the linked bank checking account is mine. ) Amex at no stage has denied responsibility for their error. I worked as a XXXX XXXX in USA for 10+ years and so should qualify as a valued customer. Both Amex Customer Support teams".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating 8 weeks!! XX/XX/XXXX : Spoke with Associate ( XXXX ) who confirmed the request had been made but no chat scripts had been received. I was promised a Manager callback on the same day but did not receive ( missing call # 1 ). XX/XX/XXXX : Spoke with Associate ( XXXX ). Re-iterated a request for a Manager callback but did not receive ( missing call # 2 ) XX/XX/XXXX : Call 1 : Spoke with Associate (?? ). Escalated to Manager ( XXXX XXXX who apparently disconnected the call and made no attempt to call me back ( missing call # 3 ) and so... Call 2 : Spoke with Associate (?? ) who indicated to me that Manager ( XXXX XXXX would call me back in 15 minutes. Did not receive a call ( missing call # 4 ) XX/XX/XXXX : Spoke with Associate (?? ) and then Manager ( XXXX XXXX. Manager was helpful and surprised by the level of service I was witnessing. We discussed internal Amex QA processes and that this issue was heading towards the Ombudsman if things did not get better. We agreed that next step was [ 1 ] to retrieve the chat logs from the IM Chat team so that the case history could properly be addressed and [ 2 ] to get a Senior Manager to review and provide next steps for resolution. I was to call back in 2 weeks for this update. XX/XX/XXXX : Call 1 : Spoke with Associate ( XXXX XXXX: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Frequently Asked Questions
How many CFPB complaints does 8 weeks!! XX/XX/XXXX : Spoke with Associate ( XXXX ) who confirmed the request had been made but no chat scripts had been received. I was promised a Manager callback on the same day but did not receive ( missing call # 1 ). XX/XX/XXXX : Spoke with Associate ( XXXX ). Re-iterated a request for a Manager callback but did not receive ( missing call # 2 ) XX/XX/XXXX : Call 1 : Spoke with Associate (?? ). Escalated to Manager ( XXXX XXXX who apparently disconnected the call and made no attempt to call me back ( missing call # 3 ) and so... Call 2 : Spoke with Associate (?? ) who indicated to me that Manager ( XXXX XXXX would call me back in 15 minutes. Did not receive a call ( missing call # 4 ) XX/XX/XXXX : Spoke with Associate (?? ) and then Manager ( XXXX XXXX. Manager was helpful and surprised by the level of service I was witnessing. We discussed internal Amex QA processes and that this issue was heading towards the Ombudsman if things did not get better. We agreed that next step was [ 1 ] to retrieve the chat logs from the IM Chat team so that the case history could properly be addressed and [ 2 ] to get a Senior Manager to review and provide next steps for resolution. I was to call back in 2 weeks for this update. XX/XX/XXXX : Call 1 : Spoke with Associate ( XXXX XXXX have?
8 weeks!! XX/XX/XXXX : Spoke with Associate ( XXXX ) who confirmed the request had been made but no chat scripts had been received. I was promised a Manager callback on the same day but did not receive ( missing call # 1 ). XX/XX/XXXX : Spoke with Associate ( XXXX ). Re-iterated a request for a Manager callback but did not receive ( missing call # 2 ) XX/XX/XXXX : Call 1 : Spoke with Associate (?? ). Escalated to Manager ( XXXX XXXX who apparently disconnected the call and made no attempt to call me back ( missing call # 3 ) and so... Call 2 : Spoke with Associate (?? ) who indicated to me that Manager ( XXXX XXXX would call me back in 15 minutes. Did not receive a call ( missing call # 4 ) XX/XX/XXXX : Spoke with Associate (?? ) and then Manager ( XXXX XXXX. Manager was helpful and surprised by the level of service I was witnessing. We discussed internal Amex QA processes and that this issue was heading towards the Ombudsman if things did not get better. We agreed that next step was [ 1 ] to retrieve the chat logs from the IM Chat team so that the case history could properly be addressed and [ 2 ] to get a Senior Manager to review and provide next steps for resolution. I was to call back in 2 weeks for this update. XX/XX/XXXX : Call 1 : Spoke with Associate ( XXXX XXXX has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does 8 weeks!! XX/XX/XXXX : Spoke with Associate ( XXXX ) who confirmed the request had been made but no chat scripts had been received. I was promised a Manager callback on the same day but did not receive ( missing call # 1 ). XX/XX/XXXX : Spoke with Associate ( XXXX ). Re-iterated a request for a Manager callback but did not receive ( missing call # 2 ) XX/XX/XXXX : Call 1 : Spoke with Associate (?? ). Escalated to Manager ( XXXX XXXX who apparently disconnected the call and made no attempt to call me back ( missing call # 3 ) and so... Call 2 : Spoke with Associate (?? ) who indicated to me that Manager ( XXXX XXXX would call me back in 15 minutes. Did not receive a call ( missing call # 4 ) XX/XX/XXXX : Spoke with Associate (?? ) and then Manager ( XXXX XXXX. Manager was helpful and surprised by the level of service I was witnessing. We discussed internal Amex QA processes and that this issue was heading towards the Ombudsman if things did not get better. We agreed that next step was [ 1 ] to retrieve the chat logs from the IM Chat team so that the case history could properly be addressed and [ 2 ] to get a Senior Manager to review and provide next steps for resolution. I was to call back in 2 weeks for this update. XX/XX/XXXX : Call 1 : Spoke with Associate ( XXXX XXXX respond to complaints on time?
8 weeks!! XX/XX/XXXX : Spoke with Associate ( XXXX ) who confirmed the request had been made but no chat scripts had been received. I was promised a Manager callback on the same day but did not receive ( missing call # 1 ). XX/XX/XXXX : Spoke with Associate ( XXXX ). Re-iterated a request for a Manager callback but did not receive ( missing call # 2 ) XX/XX/XXXX : Call 1 : Spoke with Associate (?? ). Escalated to Manager ( XXXX XXXX who apparently disconnected the call and made no attempt to call me back ( missing call # 3 ) and so... Call 2 : Spoke with Associate (?? ) who indicated to me that Manager ( XXXX XXXX would call me back in 15 minutes. Did not receive a call ( missing call # 4 ) XX/XX/XXXX : Spoke with Associate (?? ) and then Manager ( XXXX XXXX. Manager was helpful and surprised by the level of service I was witnessing. We discussed internal Amex QA processes and that this issue was heading towards the Ombudsman if things did not get better. We agreed that next step was [ 1 ] to retrieve the chat logs from the IM Chat team so that the case history could properly be addressed and [ 2 ] to get a Senior Manager to review and provide next steps for resolution. I was to call back in 2 weeks for this update. XX/XX/XXXX : Call 1 : Spoke with Associate ( XXXX XXXX has a 0% timely response rate to CFPB complaints.
What is the most common complaint about 8 weeks!! XX/XX/XXXX : Spoke with Associate ( XXXX ) who confirmed the request had been made but no chat scripts had been received. I was promised a Manager callback on the same day but did not receive ( missing call # 1 ). XX/XX/XXXX : Spoke with Associate ( XXXX ). Re-iterated a request for a Manager callback but did not receive ( missing call # 2 ) XX/XX/XXXX : Call 1 : Spoke with Associate (?? ). Escalated to Manager ( XXXX XXXX who apparently disconnected the call and made no attempt to call me back ( missing call # 3 ) and so... Call 2 : Spoke with Associate (?? ) who indicated to me that Manager ( XXXX XXXX would call me back in 15 minutes. Did not receive a call ( missing call # 4 ) XX/XX/XXXX : Spoke with Associate (?? ) and then Manager ( XXXX XXXX. Manager was helpful and surprised by the level of service I was witnessing. We discussed internal Amex QA processes and that this issue was heading towards the Ombudsman if things did not get better. We agreed that next step was [ 1 ] to retrieve the chat logs from the IM Chat team so that the case history could properly be addressed and [ 2 ] to get a Senior Manager to review and provide next steps for resolution. I was to call back in 2 weeks for this update. XX/XX/XXXX : Call 1 : Spoke with Associate ( XXXX XXXX?
The most common issue reported against 8 weeks!! XX/XX/XXXX : Spoke with Associate ( XXXX ) who confirmed the request had been made but no chat scripts had been received. I was promised a Manager callback on the same day but did not receive ( missing call # 1 ). XX/XX/XXXX : Spoke with Associate ( XXXX ). Re-iterated a request for a Manager callback but did not receive ( missing call # 2 ) XX/XX/XXXX : Call 1 : Spoke with Associate (?? ). Escalated to Manager ( XXXX XXXX who apparently disconnected the call and made no attempt to call me back ( missing call # 3 ) and so... Call 2 : Spoke with Associate (?? ) who indicated to me that Manager ( XXXX XXXX would call me back in 15 minutes. Did not receive a call ( missing call # 4 ) XX/XX/XXXX : Spoke with Associate (?? ) and then Manager ( XXXX XXXX. Manager was helpful and surprised by the level of service I was witnessing. We discussed internal Amex QA processes and that this issue was heading towards the Ombudsman if things did not get better. We agreed that next step was [ 1 ] to retrieve the chat logs from the IM Chat team so that the case history could properly be addressed and [ 2 ] to get a Senior Manager to review and provide next steps for resolution. I was to call back in 2 weeks for this update. XX/XX/XXXX : Call 1 : Spoke with Associate ( XXXX XXXX is "but all have been unsuccessful and the CFPB telephone team has not been able to assist. ] Summary Amex failing for an extended period to process a promised Annual Fee refund. ( There is a minor complication in that the card in question belongs to my wife and the linked bank checking account is mine. ) Amex at no stage has denied responsibility for their error. I worked as a XXXX XXXX in USA for 10+ years and so should qualify as a valued customer. Both Amex Customer Support teams" in the "you can call these numbers next time to contact my wife for authorisation : XXXX XXXX XXXX XXXX XXXX XXXX XXXX Both these number have voicemail enabled. There's no need to be shy and just leave a voicemail so we can call you back : - ) ( Note : There is no point in redirecting us back to the Basic Cardmember Services contact as they are the Amex XXXX we are complaining about. On XX/XX/XXXX a Manager ( XXXX ) from that team confirmed they can not connect us directly to Amex Customer Advocate Services Team '' and the only way to establish contact was via CFPB. ) < -- Prev correspondence history below. -- XXXX XX/XX/XXXX : Opening this new case as a continuation of XXXX The response I received from Amex response indicated : Third Party Disclosure Laws and American Express privacy policy prohibit sharing certain types of information with unauthorized accountholders ''. They were not able to reach my wife 's mobile number and so the complaint was Closed. They redirected me back to Basic Cardmember services to address the issue. I just spoke with a Manager ( XXXX XXXX from that team who updated my wife 's account with a new mobile contact number. He advised that opening a new issue with CFPB was only way to establish contact with the Customer Advocate Services Team '' that are are responsible for handling this complaint. The submission details here and below are then the same as for the prior complaint ( ending XXXX ). <From complaint submission from XX/XX/XXXX below> [ Apologies for the formatting should this submission be successful. This is my fifth attempt" product category.
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