Total complaints
5
Filed since Both
5 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
5 consumer complaints filed with the CFPB
This profile shows 604's complaint history from CFPB public records. 5 consumers have filed complaints since Both. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
5
Filed since Both
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How 604's 5 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| affect loan decisioning | 4 |
| 611a5 | 1 |
| State | Complaints |
|---|---|
| and deceptive trade violations XXXX FTC Act 5 ( 15 U.S. Code 45 ) False or misleading loan offer promotion,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS | 1 |
| and deceptive trade violations Experian FTC Act 5 ( 15 U.S. Code 45 ) False or misleading loan offer promotion,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,FL,32211,Servicemember,Consent provided,Web,2025-07-19,Closed with explanation,Yes,N/A,14759336 | 1 |
| 609a | 1 |
| and deceptive trade violations XXXX FTC Act 5 ( 15 U.S. Code 45 ) False or misleading loan offer promotion,,OneMain Finance Corporation,FL,32211,Servicemember,Consent provided,Web,2025-07-19,Closed with explanation,Yes,N/A,14759342 | 1 |
| and deceptive trade violations XXXX FTC Act 5 ( 15 U.S. Code 45 ) False or misleading loan offer promotion,,EQUIFAX | 1 |
| Issue | Complaints |
|---|---|
| including : Increased number of hard inquiries Lowered credit a score due to false data scarcity Loan denials from the same lender XXXX promoted Higher interest rates across my credit profile Legal Violations XXXX : FCRA 623 ( a ) ( 1 ) | 2 |
| including : Increased number of hard inquiries Lowered credit a score due to false data scarcity Loan denials from the same lender Experian promoted Higher interest rates across my credit profile Legal Violations iClaimed : FCRA 623 ( a ) ( 1 ) | 1 |
| 623a1 | 1 |
| including : Increased number of hard inquiries Lowered credit a score due to false data scarcity Loan denials from the same lender XXXX promoted Higher interest rates across my credit profile Legal Violations iClaimed : FCRA 623 ( a ) ( 1 ) | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
604 has accumulated 5 consumer complaints in the CFPB public database, with filings active across 5 U.S. states. Of those submissions, 4 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Both, and the most recent logged activity is Under the , giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, 604 reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "affect loan decisioning", and the single most common underlying issue is "including : Increased number of hard inquiries Lowered credit a score due to false data scarcity Loan denials from the same lender XXXX promoted Higher interest rates across my credit profile Legal Violations XXXX : FCRA 623 ( a ) ( 1 )".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating 604: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
604 has received 5 consumer complaints filed with the Consumer Financial Protection Bureau.
604 has a 0% timely response rate to CFPB complaints.
The most common issue reported against 604 is "including : Increased number of hard inquiries Lowered credit a score due to false data scarcity Loan denials from the same lender XXXX promoted Higher interest rates across my credit profile Legal Violations XXXX : FCRA 623 ( a ) ( 1 )" in the "affect loan decisioning" product category.
Read our methodology — how this data is sourced, computed, and verified.