Total complaints
1
Filed since On X
2026 data Public-data reference. official source
5 ) She told me that I could call in a payment for the late fees but there would be a fee for them to process
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows 5 ) She told me that I could call in a payment for the late fees but there would be a fee for them to process's complaint history from CFPB public records. 1 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
On X
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
5 ) She told me that I could call in a payment for the late fees but there would be a fee for them to process complaint mix by product
- that there 1 100.0% – 0% relief
How 5 ) She told me that I could call in a payment for the late fees but there would be a fee for them to process's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| that there was no way that the extra {$20.00} could be applied to my late fees since I signed up for auto-payment. This feature does not allow for the payment to be applied to my late fees. I instantly was upset because 1 ) this is not what I was initially told | 1 |
Top States
| State | Complaints |
|---|---|
| ( she told me that I could ask for a waiver of the late fees but there was no guarantee ) and lastly 6 ) I could call in every month to ask for them move the funds over to the late fees. At that point what is the use since I would be charged a fee for them to do so. | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| 3 ) There is no way online to make a payment towards the late fees | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About 5 ) She told me that I could call in a payment for the late fees but there would be a fee for them to process
5 ) She told me that I could call in a payment for the late fees but there would be a fee for them to process has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, 5 ) She told me that I could call in a payment for the late fees but there would be a fee for them to process reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "that there was no way that the extra {$20.00} could be applied to my late fees since I signed up for auto-payment. This feature does not allow for the payment to be applied to my late fees. I instantly was upset because 1 ) this is not what I was initially told", and the single most common underlying issue is "3 ) There is no way online to make a payment towards the late fees".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating 5 ) She told me that I could call in a payment for the late fees but there would be a fee for them to process: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does 5 ) She told me that I could call in a payment for the late fees but there would be a fee for them to process have?
5 ) She told me that I could call in a payment for the late fees but there would be a fee for them to process has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does 5 ) She told me that I could call in a payment for the late fees but there would be a fee for them to process respond to complaints on time?
5 ) She told me that I could call in a payment for the late fees but there would be a fee for them to process has a 0% timely response rate to CFPB complaints.
What is the most common complaint about 5 ) She told me that I could call in a payment for the late fees but there would be a fee for them to process?
The most common issue reported against 5 ) She told me that I could call in a payment for the late fees but there would be a fee for them to process is "3 ) There is no way online to make a payment towards the late fees" in the "that there was no way that the extra {$20.00} could be applied to my late fees since I signed up for auto-payment. This feature does not allow for the payment to be applied to my late fees. I instantly was upset because 1 ) this is not what I was initially told" product category.
Read our methodology — how this data is sourced, computed, and verified.
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