Total complaints
1
Filed since On X
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows {$230.00} for XXXX payments and {$230.00} for XXXX payment. I called Enerbank and advised them that I had only borrowed {$11000.00} and that the AMOUNT FINANCED should reflect the actual actual amount and not an estimate since we all knew that amount that I needed to get the fence. No one would listen to me when I kept calling customer service requesting an updated and correct truth in lending disclosure statement. I was advised to review my billing statement for this information. Please also note in attached document's complaint history from CFPB public records. 1 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since On X
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How {$230.00} for XXXX payments and {$230.00} for XXXX payment. I called Enerbank and advised them that I had only borrowed {$11000.00} and that the AMOUNT FINANCED should reflect the actual actual amount and not an estimate since we all knew that amount that I needed to get the fence. No one would listen to me when I kept calling customer service requesting an updated and correct truth in lending disclosure statement. I was advised to review my billing statement for this information. Please also note in attached document's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I signed a credit application ( application # XXXX ) that included a Consumer Note & Disclosure Statement '' for Enerbank that DID NOT include the actual amount financed or number of payments ( BLANK ) | 1 |
| State | Complaints |
|---|---|
| Enerbank never deducted my payments towards the principal balance | 1 |
| Issue | Complaints |
|---|---|
| and that once they received my signature | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
{$230.00} for XXXX payments and {$230.00} for XXXX payment. I called Enerbank and advised them that I had only borrowed {$11000.00} and that the AMOUNT FINANCED should reflect the actual actual amount and not an estimate since we all knew that amount that I needed to get the fence. No one would listen to me when I kept calling customer service requesting an updated and correct truth in lending disclosure statement. I was advised to review my billing statement for this information. Please also note in attached document has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, {$230.00} for XXXX payments and {$230.00} for XXXX payment. I called Enerbank and advised them that I had only borrowed {$11000.00} and that the AMOUNT FINANCED should reflect the actual actual amount and not an estimate since we all knew that amount that I needed to get the fence. No one would listen to me when I kept calling customer service requesting an updated and correct truth in lending disclosure statement. I was advised to review my billing statement for this information. Please also note in attached document reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I signed a credit application ( application # XXXX ) that included a Consumer Note & Disclosure Statement '' for Enerbank that DID NOT include the actual amount financed or number of payments ( BLANK )", and the single most common underlying issue is "and that once they received my signature".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating {$230.00} for XXXX payments and {$230.00} for XXXX payment. I called Enerbank and advised them that I had only borrowed {$11000.00} and that the AMOUNT FINANCED should reflect the actual actual amount and not an estimate since we all knew that amount that I needed to get the fence. No one would listen to me when I kept calling customer service requesting an updated and correct truth in lending disclosure statement. I was advised to review my billing statement for this information. Please also note in attached document: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
{$230.00} for XXXX payments and {$230.00} for XXXX payment. I called Enerbank and advised them that I had only borrowed {$11000.00} and that the AMOUNT FINANCED should reflect the actual actual amount and not an estimate since we all knew that amount that I needed to get the fence. No one would listen to me when I kept calling customer service requesting an updated and correct truth in lending disclosure statement. I was advised to review my billing statement for this information. Please also note in attached document has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
{$230.00} for XXXX payments and {$230.00} for XXXX payment. I called Enerbank and advised them that I had only borrowed {$11000.00} and that the AMOUNT FINANCED should reflect the actual actual amount and not an estimate since we all knew that amount that I needed to get the fence. No one would listen to me when I kept calling customer service requesting an updated and correct truth in lending disclosure statement. I was advised to review my billing statement for this information. Please also note in attached document has a 0% timely response rate to CFPB complaints.
The most common issue reported against {$230.00} for XXXX payments and {$230.00} for XXXX payment. I called Enerbank and advised them that I had only borrowed {$11000.00} and that the AMOUNT FINANCED should reflect the actual actual amount and not an estimate since we all knew that amount that I needed to get the fence. No one would listen to me when I kept calling customer service requesting an updated and correct truth in lending disclosure statement. I was advised to review my billing statement for this information. Please also note in attached document is "and that once they received my signature" in the "I signed a credit application ( application # XXXX ) that included a Consumer Note & Disclosure Statement '' for Enerbank that DID NOT include the actual amount financed or number of payments ( BLANK )" product category.
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