2014. XXXX would have a complete year to collect escrow from me and according to my monthly statements LoanCare/Selene withhold an additional {$300.00} a month for escrow. I feel none of this would have ever happened if XXXX or both mortgage providers would have worked with me and addressed my questions. Instead I was met with threats of losing my home and constant remarks that I owe and just pay. I am also frustrated that later they increased my P & I payment from {$860.00} to over {$1000.00}. I was told that since I did not pay the {$1500.00} advance deposit that they altered my house payment to reflect the {$1500.00}. Under RESPA I can only be charged 2 months ' worth of escrow so the {$1500.00} is too much. I would have been fine with paying {$600.00} which is 2 months ' worth of escrow as long as they could explain why. I was also getting charged for hazard insurance because they would not recognize XXXX as my new insurer. In XXXX of 2014

What the CFPB Record Shows About 2014. XXXX would have a complete year to collect escrow from me and according to my monthly statements LoanCare/Selene withhold an additional {$300.00} a month for escrow. I feel none of this would have ever happened if XXXX or both mortgage providers would have worked with me and addressed my questions. Instead I was met with threats of losing my home and constant remarks that I owe and just pay. I am also frustrated that later they increased my P & I payment from {$860.00} to over {$1000.00}. I was told that since I did not pay the {$1500.00} advance deposit that they altered my house payment to reflect the {$1500.00}. Under RESPA I can only be charged 2 months ' worth of escrow so the {$1500.00} is too much. I would have been fine with paying {$600.00} which is 2 months ' worth of escrow as long as they could explain why. I was also getting charged for hazard insurance because they would not recognize XXXX as my new insurer. In XXXX of 2014

2014. XXXX would have a complete year to collect escrow from me and according to my monthly statements LoanCare/Selene withhold an additional {$300.00} a month for escrow. I feel none of this would have ever happened if XXXX or both mortgage providers would have worked with me and addressed my questions. Instead I was met with threats of losing my home and constant remarks that I owe and just pay. I am also frustrated that later they increased my P & I payment from {$860.00} to over {$1000.00}. I was told that since I did not pay the {$1500.00} advance deposit that they altered my house payment to reflect the {$1500.00}. Under RESPA I can only be charged 2 months ' worth of escrow so the {$1500.00} is too much. I would have been fine with paying {$600.00} which is 2 months ' worth of escrow as long as they could explain why. I was also getting charged for hazard insurance because they would not recognize XXXX as my new insurer. In XXXX of 2014 has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to When, and the most recent logged activity is When XXXX , giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, 2014. XXXX would have a complete year to collect escrow from me and according to my monthly statements LoanCare/Selene withhold an additional {$300.00} a month for escrow. I feel none of this would have ever happened if XXXX or both mortgage providers would have worked with me and addressed my questions. Instead I was met with threats of losing my home and constant remarks that I owe and just pay. I am also frustrated that later they increased my P & I payment from {$860.00} to over {$1000.00}. I was told that since I did not pay the {$1500.00} advance deposit that they altered my house payment to reflect the {$1500.00}. Under RESPA I can only be charged 2 months ' worth of escrow so the {$1500.00} is too much. I would have been fine with paying {$600.00} which is 2 months ' worth of escrow as long as they could explain why. I was also getting charged for hazard insurance because they would not recognize XXXX as my new insurer. In XXXX of 2014 reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I called them to find out what was going on. A XXXX rep told me that I had no escrow balance", and the single most common underlying issue is "and they were charging me their hazard insurance. A XXXX rep told me to resolve my escrow issue I would have to contact XXXX. When I contacted XXXX they told me XXXX is my servicer and I need to contact them. I was later informed later by XXXX they wanted {$1500.00} for advance deposit to escrow. I was informed that it was XXXX 's policy to keep a reserve of money up front for escrow. I refused to give them that much money up front. I told the rep".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating 2014. XXXX would have a complete year to collect escrow from me and according to my monthly statements LoanCare/Selene withhold an additional {$300.00} a month for escrow. I feel none of this would have ever happened if XXXX or both mortgage providers would have worked with me and addressed my questions. Instead I was met with threats of losing my home and constant remarks that I owe and just pay. I am also frustrated that later they increased my P & I payment from {$860.00} to over {$1000.00}. I was told that since I did not pay the {$1500.00} advance deposit that they altered my house payment to reflect the {$1500.00}. Under RESPA I can only be charged 2 months ' worth of escrow so the {$1500.00} is too much. I would have been fine with paying {$600.00} which is 2 months ' worth of escrow as long as they could explain why. I was also getting charged for hazard insurance because they would not recognize XXXX as my new insurer. In XXXX of 2014: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.