Total complaints
1
Filed since Free
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows ( 2 Freedom Mortgage had control over the money's complaint history from CFPB public records. 1 consumers have filed complaints since Free. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Free
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How ( 2 Freedom Mortgage had control over the money's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I believe XXXX | 1 |
| State | Complaints |
|---|---|
| ( 3 Freedom Mortgage would not refund the money. Somehow the conversation went to ; the amount of money was going to go toward the past escrow I owed. Okay | 1 |
| Issue | Complaints |
|---|---|
| why was it sitting in an account | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
( 2 Freedom Mortgage had control over the money has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Free, and the most recent logged activity is Freedom Mo, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, ( 2 Freedom Mortgage had control over the money reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I believe XXXX", and the single most common underlying issue is "why was it sitting in an account".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating ( 2 Freedom Mortgage had control over the money: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
( 2 Freedom Mortgage had control over the money has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
( 2 Freedom Mortgage had control over the money has a 0% timely response rate to CFPB complaints.
The most common issue reported against ( 2 Freedom Mortgage had control over the money is "why was it sitting in an account" in the "I believe XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.