Total complaints
1
Filed since LEGA
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows 18 U.S.C. 1028 : - Fraudulent account opening ( XXXX ) - Unauthorized loan application - Identity theft evidence provided to NFCU and XXXX enforcement UNAUTHORIZED ACCESS TO MINORS ' ACCOUNTS : The severity of this security breach is significantly amplified by the unauthorized access to and exploitation of minor children 's accounts : 1. Children 's Online Privacy Protection Act ( COPPA ) Implications : - Fraudsters gained unauthorized access to minor children 's XXXX XXXX accounts- NFCU failed to protect financial information of minors - Violation of 15 U.S.C. 6501-6506 regarding children 's private information 2. Scope of Compromise : - Unauthorized access to parent 's XXXX XXXX enabled access to family accounts- Minor children 's financial accounts were exploited for fraudulent transfers- Created additional emotional distress as this occurred during children 's attempt to purchase birthday gifts 3. Enhanced Security Obligations : - Financial institutions have heightened responsibility to protect minors ' accounts - NFCU failed to detect suspicious patterns involving children 's accounts - No additional verification attempted for transactions involving minors ' accounts AGGRAVATING FACTORS : 1. Timing and Circumstances : - Fraud occurred during family birthday celebration - Children were actively attempting to purchase birthday gifts at time of compromise - Emotional impact on minors witnessing financial exploitation - First full paycheck after XXXX XXXX XXXX was stolen 2. Pattern of Security Failures : - Breach extended beyond primary account to family members - Multiple layers of security compromised simultaneously - Failure to detect unusual pattern of transfers between adult and minor accounts - No enhanced verification for transactions involving minors ' accounts FACTS SUPPORTING VIOLATION CLAIMS : 1. Immediate Reporting and Documentation : - Fraud occurred XX/XX/XXXX's complaint history from CFPB public records. 1 consumers have filed complaints since LEGA. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since LEGA
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How 18 U.S.C. 1028 : - Fraudulent account opening ( XXXX ) - Unauthorized loan application - Identity theft evidence provided to NFCU and XXXX enforcement UNAUTHORIZED ACCESS TO MINORS ' ACCOUNTS : The severity of this security breach is significantly amplified by the unauthorized access to and exploitation of minor children 's accounts : 1. Children 's Online Privacy Protection Act ( COPPA ) Implications : - Fraudsters gained unauthorized access to minor children 's XXXX XXXX accounts- NFCU failed to protect financial information of minors - Violation of 15 U.S.C. 6501-6506 regarding children 's private information 2. Scope of Compromise : - Unauthorized access to parent 's XXXX XXXX enabled access to family accounts- Minor children 's financial accounts were exploited for fraudulent transfers- Created additional emotional distress as this occurred during children 's attempt to purchase birthday gifts 3. Enhanced Security Obligations : - Financial institutions have heightened responsibility to protect minors ' accounts - NFCU failed to detect suspicious patterns involving children 's accounts - No additional verification attempted for transactions involving minors ' accounts AGGRAVATING FACTORS : 1. Timing and Circumstances : - Fraud occurred during family birthday celebration - Children were actively attempting to purchase birthday gifts at time of compromise - Emotional impact on minors witnessing financial exploitation - First full paycheck after XXXX XXXX XXXX was stolen 2. Pattern of Security Failures : - Breach extended beyond primary account to family members - Multiple layers of security compromised simultaneously - Failure to detect unusual pattern of transfers between adult and minor accounts - No enhanced verification for transactions involving minors ' accounts FACTS SUPPORTING VIOLATION CLAIMS : 1. Immediate Reporting and Documentation : - Fraud occurred XX/XX/XXXX's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| 15 U.S.C. 1693 et seq. and Regulation E Violations : - Under 12 CFR 1005.6 ( b ) ( 3 ) | 1 |
| State | Complaints |
|---|---|
| at approximately XXXX XXXX MT - Same-day reporting to NFCU fraud department - Filed police report | 1 |
| Issue | Complaints |
|---|---|
| 15 U.S.C. 1681 : - NFCU failed to verify the legitimacy of the loan application despite : ~Existing credit card debt with modified payment arrangement ~Court order prohibiting new credit applications ~Clear pattern of identity theft - NFCU 's failure to correct fraudulent loan reporting damages my credit - Bank violated obligation to ensure accuracy of consumer credit information Gramm-Leach-Bliley Act ( GLBA ) | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
18 U.S.C. 1028 : - Fraudulent account opening ( XXXX ) - Unauthorized loan application - Identity theft evidence provided to NFCU and XXXX enforcement UNAUTHORIZED ACCESS TO MINORS ' ACCOUNTS : The severity of this security breach is significantly amplified by the unauthorized access to and exploitation of minor children 's accounts : 1. Children 's Online Privacy Protection Act ( COPPA ) Implications : - Fraudsters gained unauthorized access to minor children 's XXXX XXXX accounts- NFCU failed to protect financial information of minors - Violation of 15 U.S.C. 6501-6506 regarding children 's private information 2. Scope of Compromise : - Unauthorized access to parent 's XXXX XXXX enabled access to family accounts- Minor children 's financial accounts were exploited for fraudulent transfers- Created additional emotional distress as this occurred during children 's attempt to purchase birthday gifts 3. Enhanced Security Obligations : - Financial institutions have heightened responsibility to protect minors ' accounts - NFCU failed to detect suspicious patterns involving children 's accounts - No additional verification attempted for transactions involving minors ' accounts AGGRAVATING FACTORS : 1. Timing and Circumstances : - Fraud occurred during family birthday celebration - Children were actively attempting to purchase birthday gifts at time of compromise - Emotional impact on minors witnessing financial exploitation - First full paycheck after XXXX XXXX XXXX was stolen 2. Pattern of Security Failures : - Breach extended beyond primary account to family members - Multiple layers of security compromised simultaneously - Failure to detect unusual pattern of transfers between adult and minor accounts - No enhanced verification for transactions involving minors ' accounts FACTS SUPPORTING VIOLATION CLAIMS : 1. Immediate Reporting and Documentation : - Fraud occurred XX/XX/XXXX has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to LEGA, and the most recent logged activity is LEGAL BASI, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, 18 U.S.C. 1028 : - Fraudulent account opening ( XXXX ) - Unauthorized loan application - Identity theft evidence provided to NFCU and XXXX enforcement UNAUTHORIZED ACCESS TO MINORS ' ACCOUNTS : The severity of this security breach is significantly amplified by the unauthorized access to and exploitation of minor children 's accounts : 1. Children 's Online Privacy Protection Act ( COPPA ) Implications : - Fraudsters gained unauthorized access to minor children 's XXXX XXXX accounts- NFCU failed to protect financial information of minors - Violation of 15 U.S.C. 6501-6506 regarding children 's private information 2. Scope of Compromise : - Unauthorized access to parent 's XXXX XXXX enabled access to family accounts- Minor children 's financial accounts were exploited for fraudulent transfers- Created additional emotional distress as this occurred during children 's attempt to purchase birthday gifts 3. Enhanced Security Obligations : - Financial institutions have heightened responsibility to protect minors ' accounts - NFCU failed to detect suspicious patterns involving children 's accounts - No additional verification attempted for transactions involving minors ' accounts AGGRAVATING FACTORS : 1. Timing and Circumstances : - Fraud occurred during family birthday celebration - Children were actively attempting to purchase birthday gifts at time of compromise - Emotional impact on minors witnessing financial exploitation - First full paycheck after XXXX XXXX XXXX was stolen 2. Pattern of Security Failures : - Breach extended beyond primary account to family members - Multiple layers of security compromised simultaneously - Failure to detect unusual pattern of transfers between adult and minor accounts - No enhanced verification for transactions involving minors ' accounts FACTS SUPPORTING VIOLATION CLAIMS : 1. Immediate Reporting and Documentation : - Fraud occurred XX/XX/XXXX reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "15 U.S.C. 1693 et seq. and Regulation E Violations : - Under 12 CFR 1005.6 ( b ) ( 3 )", and the single most common underlying issue is "15 U.S.C. 1681 : - NFCU failed to verify the legitimacy of the loan application despite : ~Existing credit card debt with modified payment arrangement ~Court order prohibiting new credit applications ~Clear pattern of identity theft - NFCU 's failure to correct fraudulent loan reporting damages my credit - Bank violated obligation to ensure accuracy of consumer credit information Gramm-Leach-Bliley Act ( GLBA )".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating 18 U.S.C. 1028 : - Fraudulent account opening ( XXXX ) - Unauthorized loan application - Identity theft evidence provided to NFCU and XXXX enforcement UNAUTHORIZED ACCESS TO MINORS ' ACCOUNTS : The severity of this security breach is significantly amplified by the unauthorized access to and exploitation of minor children 's accounts : 1. Children 's Online Privacy Protection Act ( COPPA ) Implications : - Fraudsters gained unauthorized access to minor children 's XXXX XXXX accounts- NFCU failed to protect financial information of minors - Violation of 15 U.S.C. 6501-6506 regarding children 's private information 2. Scope of Compromise : - Unauthorized access to parent 's XXXX XXXX enabled access to family accounts- Minor children 's financial accounts were exploited for fraudulent transfers- Created additional emotional distress as this occurred during children 's attempt to purchase birthday gifts 3. Enhanced Security Obligations : - Financial institutions have heightened responsibility to protect minors ' accounts - NFCU failed to detect suspicious patterns involving children 's accounts - No additional verification attempted for transactions involving minors ' accounts AGGRAVATING FACTORS : 1. Timing and Circumstances : - Fraud occurred during family birthday celebration - Children were actively attempting to purchase birthday gifts at time of compromise - Emotional impact on minors witnessing financial exploitation - First full paycheck after XXXX XXXX XXXX was stolen 2. Pattern of Security Failures : - Breach extended beyond primary account to family members - Multiple layers of security compromised simultaneously - Failure to detect unusual pattern of transfers between adult and minor accounts - No enhanced verification for transactions involving minors ' accounts FACTS SUPPORTING VIOLATION CLAIMS : 1. Immediate Reporting and Documentation : - Fraud occurred XX/XX/XXXX: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
18 U.S.C. 1028 : - Fraudulent account opening ( XXXX ) - Unauthorized loan application - Identity theft evidence provided to NFCU and XXXX enforcement UNAUTHORIZED ACCESS TO MINORS ' ACCOUNTS : The severity of this security breach is significantly amplified by the unauthorized access to and exploitation of minor children 's accounts : 1. Children 's Online Privacy Protection Act ( COPPA ) Implications : - Fraudsters gained unauthorized access to minor children 's XXXX XXXX accounts- NFCU failed to protect financial information of minors - Violation of 15 U.S.C. 6501-6506 regarding children 's private information 2. Scope of Compromise : - Unauthorized access to parent 's XXXX XXXX enabled access to family accounts- Minor children 's financial accounts were exploited for fraudulent transfers- Created additional emotional distress as this occurred during children 's attempt to purchase birthday gifts 3. Enhanced Security Obligations : - Financial institutions have heightened responsibility to protect minors ' accounts - NFCU failed to detect suspicious patterns involving children 's accounts - No additional verification attempted for transactions involving minors ' accounts AGGRAVATING FACTORS : 1. Timing and Circumstances : - Fraud occurred during family birthday celebration - Children were actively attempting to purchase birthday gifts at time of compromise - Emotional impact on minors witnessing financial exploitation - First full paycheck after XXXX XXXX XXXX was stolen 2. Pattern of Security Failures : - Breach extended beyond primary account to family members - Multiple layers of security compromised simultaneously - Failure to detect unusual pattern of transfers between adult and minor accounts - No enhanced verification for transactions involving minors ' accounts FACTS SUPPORTING VIOLATION CLAIMS : 1. Immediate Reporting and Documentation : - Fraud occurred XX/XX/XXXX has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
18 U.S.C. 1028 : - Fraudulent account opening ( XXXX ) - Unauthorized loan application - Identity theft evidence provided to NFCU and XXXX enforcement UNAUTHORIZED ACCESS TO MINORS ' ACCOUNTS : The severity of this security breach is significantly amplified by the unauthorized access to and exploitation of minor children 's accounts : 1. Children 's Online Privacy Protection Act ( COPPA ) Implications : - Fraudsters gained unauthorized access to minor children 's XXXX XXXX accounts- NFCU failed to protect financial information of minors - Violation of 15 U.S.C. 6501-6506 regarding children 's private information 2. Scope of Compromise : - Unauthorized access to parent 's XXXX XXXX enabled access to family accounts- Minor children 's financial accounts were exploited for fraudulent transfers- Created additional emotional distress as this occurred during children 's attempt to purchase birthday gifts 3. Enhanced Security Obligations : - Financial institutions have heightened responsibility to protect minors ' accounts - NFCU failed to detect suspicious patterns involving children 's accounts - No additional verification attempted for transactions involving minors ' accounts AGGRAVATING FACTORS : 1. Timing and Circumstances : - Fraud occurred during family birthday celebration - Children were actively attempting to purchase birthday gifts at time of compromise - Emotional impact on minors witnessing financial exploitation - First full paycheck after XXXX XXXX XXXX was stolen 2. Pattern of Security Failures : - Breach extended beyond primary account to family members - Multiple layers of security compromised simultaneously - Failure to detect unusual pattern of transfers between adult and minor accounts - No enhanced verification for transactions involving minors ' accounts FACTS SUPPORTING VIOLATION CLAIMS : 1. Immediate Reporting and Documentation : - Fraud occurred XX/XX/XXXX has a 0% timely response rate to CFPB complaints.
The most common issue reported against 18 U.S.C. 1028 : - Fraudulent account opening ( XXXX ) - Unauthorized loan application - Identity theft evidence provided to NFCU and XXXX enforcement UNAUTHORIZED ACCESS TO MINORS ' ACCOUNTS : The severity of this security breach is significantly amplified by the unauthorized access to and exploitation of minor children 's accounts : 1. Children 's Online Privacy Protection Act ( COPPA ) Implications : - Fraudsters gained unauthorized access to minor children 's XXXX XXXX accounts- NFCU failed to protect financial information of minors - Violation of 15 U.S.C. 6501-6506 regarding children 's private information 2. Scope of Compromise : - Unauthorized access to parent 's XXXX XXXX enabled access to family accounts- Minor children 's financial accounts were exploited for fraudulent transfers- Created additional emotional distress as this occurred during children 's attempt to purchase birthday gifts 3. Enhanced Security Obligations : - Financial institutions have heightened responsibility to protect minors ' accounts - NFCU failed to detect suspicious patterns involving children 's accounts - No additional verification attempted for transactions involving minors ' accounts AGGRAVATING FACTORS : 1. Timing and Circumstances : - Fraud occurred during family birthday celebration - Children were actively attempting to purchase birthday gifts at time of compromise - Emotional impact on minors witnessing financial exploitation - First full paycheck after XXXX XXXX XXXX was stolen 2. Pattern of Security Failures : - Breach extended beyond primary account to family members - Multiple layers of security compromised simultaneously - Failure to detect unusual pattern of transfers between adult and minor accounts - No enhanced verification for transactions involving minors ' accounts FACTS SUPPORTING VIOLATION CLAIMS : 1. Immediate Reporting and Documentation : - Fraud occurred XX/XX/XXXX is "15 U.S.C. 1681 : - NFCU failed to verify the legitimacy of the loan application despite : ~Existing credit card debt with modified payment arrangement ~Court order prohibiting new credit applications ~Clear pattern of identity theft - NFCU 's failure to correct fraudulent loan reporting damages my credit - Bank violated obligation to ensure accuracy of consumer credit information Gramm-Leach-Bliley Act ( GLBA )" in the "15 U.S.C. 1693 et seq. and Regulation E Violations : - Under 12 CFR 1005.6 ( b ) ( 3 )" product category.
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