11 and 11 a ) Banco Popular de Puerto Rico failed to process the loss mitigation application in a timely way in violation of Regulation X and due to it own excessive delay they notify me verbally they are going to close my application. It took seven months for Banco Popular de Puerto Rico to mail a written notification of the trial period plan approved. The bank also failed to notify me ( the borrower ) through certified mail at the property address about the liens found and what the loss mitigation department required to get the legal approval in order to get the loan modification considering the IRS levy my property has

What the CFPB Record Shows About 11 and 11 a ) Banco Popular de Puerto Rico failed to process the loss mitigation application in a timely way in violation of Regulation X and due to it own excessive delay they notify me verbally they are going to close my application. It took seven months for Banco Popular de Puerto Rico to mail a written notification of the trial period plan approved. The bank also failed to notify me ( the borrower ) through certified mail at the property address about the liens found and what the loss mitigation department required to get the legal approval in order to get the loan modification considering the IRS levy my property has

11 and 11 a ) Banco Popular de Puerto Rico failed to process the loss mitigation application in a timely way in violation of Regulation X and due to it own excessive delay they notify me verbally they are going to close my application. It took seven months for Banco Popular de Puerto Rico to mail a written notification of the trial period plan approved. The bank also failed to notify me ( the borrower ) through certified mail at the property address about the liens found and what the loss mitigation department required to get the legal approval in order to get the loan modification considering the IRS levy my property has has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/X, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, 11 and 11 a ) Banco Popular de Puerto Rico failed to process the loss mitigation application in a timely way in violation of Regulation X and due to it own excessive delay they notify me verbally they are going to close my application. It took seven months for Banco Popular de Puerto Rico to mail a written notification of the trial period plan approved. The bank also failed to notify me ( the borrower ) through certified mail at the property address about the liens found and what the loss mitigation department required to get the legal approval in order to get the loan modification considering the IRS levy my property has reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "seven months after I submitted the loss mitigation application", and the single most common underlying issue is "XXXX and XX/XX/XXXX in a timely manner. After I completed successfully the trial period plan I called the bank to know what was the next step to complete the loan modification process and I was told I had to wait to be called by a bank representative to be informed of the next step. Meanwhile I completed the process with the IRS and got a payment plan. I went personally to the Loss Mitigation Department on XX/XX/XXXX and informed the bank I had completed the payment plan with the IRS and demanded to know why the process had took so long. In that occasion I was told that I had to submit to the loss mitigation department a letter from the IRS stating I had made a payment plan with them and that nothing else was required for the legal approval. This requirement wasnt notified by certified mail".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating 11 and 11 a ) Banco Popular de Puerto Rico failed to process the loss mitigation application in a timely way in violation of Regulation X and due to it own excessive delay they notify me verbally they are going to close my application. It took seven months for Banco Popular de Puerto Rico to mail a written notification of the trial period plan approved. The bank also failed to notify me ( the borrower ) through certified mail at the property address about the liens found and what the loss mitigation department required to get the legal approval in order to get the loan modification considering the IRS levy my property has: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.