Total complaints
1
Filed since -- -
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows 000} per violation ( 31 USC 5321 ) # # # * * Regulation E Violations ( 12 CFR 1005.11 ) * * * * ERROR RESOLUTION REQUIREMENTS : * * - 10 business day investigation deadline - Provisional credit within 1-2 business days - Written findings required * * CHASE 'S VIOLATIONS : * * - Extended investigations beyond regulatory deadlines- Clawed back provisional credits without proper basis - Failed to provide detailed investigation findings- Used identical denial language regardless of evidence - * * Particularly egregious : * * Processed utility fraud despite easy verification methods- * * Failed basic verification : * * Never confirmed victim lived at service addresses- * * Ignored cancellation pattern : * * Victim immediately canceled all fraudulent services # # # * * FCRA Section 623 ( 15 USC 1681s-2 ) * * * * FURNISHER ACCURACY REQUIREMENTS : * * * * CHASE 'S VIOLATIONS : * * - Reported fraud-induced NSF as legitimate defaults - Failed to investigate credit disputes properly - Continued negative reporting during fraud investigation - Refused to correct obviously inaccurate information -- - # # DAMAGES DIRECTLY CAUSED BY CHASE # # # * * Ongoing Financial Reconstruction * * * * Current Status : Certified Public Bookkeeper Analysis in Progress * * * * CRITICAL NOTE : * * A certified bookkeeper is currently conducting a comprehensive three-year financial reconstruction ( XXXX ) due to the extensive damage caused by Chase Bank 's fraud enablement. This process involves : - * * Recreating accurate financial records * * from Chase 's compromised/fraudulent transactions - * * Verifying legitimate vs. fraudulent transactions * * across 36+ months - * * Quantifying additional hidden damages * * not yet discovered - * * Documenting the full scope * * of Chase 's criminal facilitation - * * Estimated completion : * * 30-60 days due to complexity of Chase 's fraud enablement * * ANTICIPATED ADDITIONAL DAMAGES : * * Based on preliminary analysis's complaint history from CFPB public records. 1 consumers have filed complaints since -- -. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since -- -
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How 000} per violation ( 31 USC 5321 ) # # # * * Regulation E Violations ( 12 CFR 1005.11 ) * * * * ERROR RESOLUTION REQUIREMENTS : * * - 10 business day investigation deadline - Provisional credit within 1-2 business days - Written findings required * * CHASE 'S VIOLATIONS : * * - Extended investigations beyond regulatory deadlines- Clawed back provisional credits without proper basis - Failed to provide detailed investigation findings- Used identical denial language regardless of evidence - * * Particularly egregious : * * Processed utility fraud despite easy verification methods- * * Failed basic verification : * * Never confirmed victim lived at service addresses- * * Ignored cancellation pattern : * * Victim immediately canceled all fraudulent services # # # * * FCRA Section 623 ( 15 USC 1681s-2 ) * * * * FURNISHER ACCURACY REQUIREMENTS : * * * * CHASE 'S VIOLATIONS : * * - Reported fraud-induced NSF as legitimate defaults - Failed to investigate credit disputes properly - Continued negative reporting during fraud investigation - Refused to correct obviously inaccurate information -- - # # DAMAGES DIRECTLY CAUSED BY CHASE # # # * * Ongoing Financial Reconstruction * * * * Current Status : Certified Public Bookkeeper Analysis in Progress * * * * CRITICAL NOTE : * * A certified bookkeeper is currently conducting a comprehensive three-year financial reconstruction ( XXXX ) due to the extensive damage caused by Chase Bank 's fraud enablement. This process involves : - * * Recreating accurate financial records * * from Chase 's compromised/fraudulent transactions - * * Verifying legitimate vs. fraudulent transactions * * across 36+ months - * * Quantifying additional hidden damages * * not yet discovered - * * Documenting the full scope * * of Chase 's criminal facilitation - * * Estimated completion : * * 30-60 days due to complexity of Chase 's fraud enablement * * ANTICIPATED ADDITIONAL DAMAGES : * * Based on preliminary analysis's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| Deceptive | 1 |
| State | Complaints |
|---|---|
| the bookkeeper expects to uncover : - Additional fraudulent transactions not yet identified - Hidden fees and charges resulting from fraud - Compounding interest and penalty calculations- Business accounting irregularities caused by payment disruptions- * * Potential total damages may EXCEED current {>= $1 | 1 |
| Issue | Complaints |
|---|---|
| then reverse through bad faith investigations '' - * * Result : * * Chase stole {$910.00} from identity theft victim # # # * * Chase 's Cookie-Cutter Denial Letters * * * * Identical Bad Faith Responses Regardless of Evidence : * * - * * Standard Language : * * Transaction was processed according to information you provided or was authorized '' - * * Universal Denial : * * No adjustment will be made '' - * * Bad Faith Pattern : * * Same denial language used for obvious fraud and legitimate transactions - * * Evidence Ignored : * * Detailed fraud documentation dismissed with form letters- * * Regulatory Violation : * * Failed to conduct individual investigations as required -- - # # CASCADING EFFECT : CHASE FRAUD FORECLOSURE CRISIS # # # * * Direct Causal Chain * * * * Chase 's negligence created a systematic chain of harm : * * 1. * * Chase Enables {$22000.00} Fraud * * Depletes victim 's financial resources 2. * * Genuine Mortgage Payments Intercepted * * Criminals redirect real payments while Chase processes fake ones 3. * * Payment Disruptions to XXXX XXXX * * NSF reversals when fraud-diverted payments fail 4. * * XXXX XXXX Penalties Accumulate * * Late fees and charges due to Chase-enabled fraud 5. * * Credit Destruction * * Chase reports fraud as legitimate | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
000} per violation ( 31 USC 5321 ) # # # * * Regulation E Violations ( 12 CFR 1005.11 ) * * * * ERROR RESOLUTION REQUIREMENTS : * * - 10 business day investigation deadline - Provisional credit within 1-2 business days - Written findings required * * CHASE 'S VIOLATIONS : * * - Extended investigations beyond regulatory deadlines- Clawed back provisional credits without proper basis - Failed to provide detailed investigation findings- Used identical denial language regardless of evidence - * * Particularly egregious : * * Processed utility fraud despite easy verification methods- * * Failed basic verification : * * Never confirmed victim lived at service addresses- * * Ignored cancellation pattern : * * Victim immediately canceled all fraudulent services # # # * * FCRA Section 623 ( 15 USC 1681s-2 ) * * * * FURNISHER ACCURACY REQUIREMENTS : * * * * CHASE 'S VIOLATIONS : * * - Reported fraud-induced NSF as legitimate defaults - Failed to investigate credit disputes properly - Continued negative reporting during fraud investigation - Refused to correct obviously inaccurate information -- - # # DAMAGES DIRECTLY CAUSED BY CHASE # # # * * Ongoing Financial Reconstruction * * * * Current Status : Certified Public Bookkeeper Analysis in Progress * * * * CRITICAL NOTE : * * A certified bookkeeper is currently conducting a comprehensive three-year financial reconstruction ( XXXX ) due to the extensive damage caused by Chase Bank 's fraud enablement. This process involves : - * * Recreating accurate financial records * * from Chase 's compromised/fraudulent transactions - * * Verifying legitimate vs. fraudulent transactions * * across 36+ months - * * Quantifying additional hidden damages * * not yet discovered - * * Documenting the full scope * * of Chase 's criminal facilitation - * * Estimated completion : * * 30-60 days due to complexity of Chase 's fraud enablement * * ANTICIPATED ADDITIONAL DAMAGES : * * Based on preliminary analysis has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to -- -, and the most recent logged activity is -- - # # P, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, 000} per violation ( 31 USC 5321 ) # # # * * Regulation E Violations ( 12 CFR 1005.11 ) * * * * ERROR RESOLUTION REQUIREMENTS : * * - 10 business day investigation deadline - Provisional credit within 1-2 business days - Written findings required * * CHASE 'S VIOLATIONS : * * - Extended investigations beyond regulatory deadlines- Clawed back provisional credits without proper basis - Failed to provide detailed investigation findings- Used identical denial language regardless of evidence - * * Particularly egregious : * * Processed utility fraud despite easy verification methods- * * Failed basic verification : * * Never confirmed victim lived at service addresses- * * Ignored cancellation pattern : * * Victim immediately canceled all fraudulent services # # # * * FCRA Section 623 ( 15 USC 1681s-2 ) * * * * FURNISHER ACCURACY REQUIREMENTS : * * * * CHASE 'S VIOLATIONS : * * - Reported fraud-induced NSF as legitimate defaults - Failed to investigate credit disputes properly - Continued negative reporting during fraud investigation - Refused to correct obviously inaccurate information -- - # # DAMAGES DIRECTLY CAUSED BY CHASE # # # * * Ongoing Financial Reconstruction * * * * Current Status : Certified Public Bookkeeper Analysis in Progress * * * * CRITICAL NOTE : * * A certified bookkeeper is currently conducting a comprehensive three-year financial reconstruction ( XXXX ) due to the extensive damage caused by Chase Bank 's fraud enablement. This process involves : - * * Recreating accurate financial records * * from Chase 's compromised/fraudulent transactions - * * Verifying legitimate vs. fraudulent transactions * * across 36+ months - * * Quantifying additional hidden damages * * not yet discovered - * * Documenting the full scope * * of Chase 's criminal facilitation - * * Estimated completion : * * 30-60 days due to complexity of Chase 's fraud enablement * * ANTICIPATED ADDITIONAL DAMAGES : * * Based on preliminary analysis reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Deceptive", and the single most common underlying issue is "then reverse through bad faith investigations '' - * * Result : * * Chase stole {$910.00} from identity theft victim # # # * * Chase 's Cookie-Cutter Denial Letters * * * * Identical Bad Faith Responses Regardless of Evidence : * * - * * Standard Language : * * Transaction was processed according to information you provided or was authorized '' - * * Universal Denial : * * No adjustment will be made '' - * * Bad Faith Pattern : * * Same denial language used for obvious fraud and legitimate transactions - * * Evidence Ignored : * * Detailed fraud documentation dismissed with form letters- * * Regulatory Violation : * * Failed to conduct individual investigations as required -- - # # CASCADING EFFECT : CHASE FRAUD FORECLOSURE CRISIS # # # * * Direct Causal Chain * * * * Chase 's negligence created a systematic chain of harm : * * 1. * * Chase Enables {$22000.00} Fraud * * Depletes victim 's financial resources 2. * * Genuine Mortgage Payments Intercepted * * Criminals redirect real payments while Chase processes fake ones 3. * * Payment Disruptions to XXXX XXXX * * NSF reversals when fraud-diverted payments fail 4. * * XXXX XXXX Penalties Accumulate * * Late fees and charges due to Chase-enabled fraud 5. * * Credit Destruction * * Chase reports fraud as legitimate".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating 000} per violation ( 31 USC 5321 ) # # # * * Regulation E Violations ( 12 CFR 1005.11 ) * * * * ERROR RESOLUTION REQUIREMENTS : * * - 10 business day investigation deadline - Provisional credit within 1-2 business days - Written findings required * * CHASE 'S VIOLATIONS : * * - Extended investigations beyond regulatory deadlines- Clawed back provisional credits without proper basis - Failed to provide detailed investigation findings- Used identical denial language regardless of evidence - * * Particularly egregious : * * Processed utility fraud despite easy verification methods- * * Failed basic verification : * * Never confirmed victim lived at service addresses- * * Ignored cancellation pattern : * * Victim immediately canceled all fraudulent services # # # * * FCRA Section 623 ( 15 USC 1681s-2 ) * * * * FURNISHER ACCURACY REQUIREMENTS : * * * * CHASE 'S VIOLATIONS : * * - Reported fraud-induced NSF as legitimate defaults - Failed to investigate credit disputes properly - Continued negative reporting during fraud investigation - Refused to correct obviously inaccurate information -- - # # DAMAGES DIRECTLY CAUSED BY CHASE # # # * * Ongoing Financial Reconstruction * * * * Current Status : Certified Public Bookkeeper Analysis in Progress * * * * CRITICAL NOTE : * * A certified bookkeeper is currently conducting a comprehensive three-year financial reconstruction ( XXXX ) due to the extensive damage caused by Chase Bank 's fraud enablement. This process involves : - * * Recreating accurate financial records * * from Chase 's compromised/fraudulent transactions - * * Verifying legitimate vs. fraudulent transactions * * across 36+ months - * * Quantifying additional hidden damages * * not yet discovered - * * Documenting the full scope * * of Chase 's criminal facilitation - * * Estimated completion : * * 30-60 days due to complexity of Chase 's fraud enablement * * ANTICIPATED ADDITIONAL DAMAGES : * * Based on preliminary analysis: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
000} per violation ( 31 USC 5321 ) # # # * * Regulation E Violations ( 12 CFR 1005.11 ) * * * * ERROR RESOLUTION REQUIREMENTS : * * - 10 business day investigation deadline - Provisional credit within 1-2 business days - Written findings required * * CHASE 'S VIOLATIONS : * * - Extended investigations beyond regulatory deadlines- Clawed back provisional credits without proper basis - Failed to provide detailed investigation findings- Used identical denial language regardless of evidence - * * Particularly egregious : * * Processed utility fraud despite easy verification methods- * * Failed basic verification : * * Never confirmed victim lived at service addresses- * * Ignored cancellation pattern : * * Victim immediately canceled all fraudulent services # # # * * FCRA Section 623 ( 15 USC 1681s-2 ) * * * * FURNISHER ACCURACY REQUIREMENTS : * * * * CHASE 'S VIOLATIONS : * * - Reported fraud-induced NSF as legitimate defaults - Failed to investigate credit disputes properly - Continued negative reporting during fraud investigation - Refused to correct obviously inaccurate information -- - # # DAMAGES DIRECTLY CAUSED BY CHASE # # # * * Ongoing Financial Reconstruction * * * * Current Status : Certified Public Bookkeeper Analysis in Progress * * * * CRITICAL NOTE : * * A certified bookkeeper is currently conducting a comprehensive three-year financial reconstruction ( XXXX ) due to the extensive damage caused by Chase Bank 's fraud enablement. This process involves : - * * Recreating accurate financial records * * from Chase 's compromised/fraudulent transactions - * * Verifying legitimate vs. fraudulent transactions * * across 36+ months - * * Quantifying additional hidden damages * * not yet discovered - * * Documenting the full scope * * of Chase 's criminal facilitation - * * Estimated completion : * * 30-60 days due to complexity of Chase 's fraud enablement * * ANTICIPATED ADDITIONAL DAMAGES : * * Based on preliminary analysis has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
000} per violation ( 31 USC 5321 ) # # # * * Regulation E Violations ( 12 CFR 1005.11 ) * * * * ERROR RESOLUTION REQUIREMENTS : * * - 10 business day investigation deadline - Provisional credit within 1-2 business days - Written findings required * * CHASE 'S VIOLATIONS : * * - Extended investigations beyond regulatory deadlines- Clawed back provisional credits without proper basis - Failed to provide detailed investigation findings- Used identical denial language regardless of evidence - * * Particularly egregious : * * Processed utility fraud despite easy verification methods- * * Failed basic verification : * * Never confirmed victim lived at service addresses- * * Ignored cancellation pattern : * * Victim immediately canceled all fraudulent services # # # * * FCRA Section 623 ( 15 USC 1681s-2 ) * * * * FURNISHER ACCURACY REQUIREMENTS : * * * * CHASE 'S VIOLATIONS : * * - Reported fraud-induced NSF as legitimate defaults - Failed to investigate credit disputes properly - Continued negative reporting during fraud investigation - Refused to correct obviously inaccurate information -- - # # DAMAGES DIRECTLY CAUSED BY CHASE # # # * * Ongoing Financial Reconstruction * * * * Current Status : Certified Public Bookkeeper Analysis in Progress * * * * CRITICAL NOTE : * * A certified bookkeeper is currently conducting a comprehensive three-year financial reconstruction ( XXXX ) due to the extensive damage caused by Chase Bank 's fraud enablement. This process involves : - * * Recreating accurate financial records * * from Chase 's compromised/fraudulent transactions - * * Verifying legitimate vs. fraudulent transactions * * across 36+ months - * * Quantifying additional hidden damages * * not yet discovered - * * Documenting the full scope * * of Chase 's criminal facilitation - * * Estimated completion : * * 30-60 days due to complexity of Chase 's fraud enablement * * ANTICIPATED ADDITIONAL DAMAGES : * * Based on preliminary analysis has a 0% timely response rate to CFPB complaints.
The most common issue reported against 000} per violation ( 31 USC 5321 ) # # # * * Regulation E Violations ( 12 CFR 1005.11 ) * * * * ERROR RESOLUTION REQUIREMENTS : * * - 10 business day investigation deadline - Provisional credit within 1-2 business days - Written findings required * * CHASE 'S VIOLATIONS : * * - Extended investigations beyond regulatory deadlines- Clawed back provisional credits without proper basis - Failed to provide detailed investigation findings- Used identical denial language regardless of evidence - * * Particularly egregious : * * Processed utility fraud despite easy verification methods- * * Failed basic verification : * * Never confirmed victim lived at service addresses- * * Ignored cancellation pattern : * * Victim immediately canceled all fraudulent services # # # * * FCRA Section 623 ( 15 USC 1681s-2 ) * * * * FURNISHER ACCURACY REQUIREMENTS : * * * * CHASE 'S VIOLATIONS : * * - Reported fraud-induced NSF as legitimate defaults - Failed to investigate credit disputes properly - Continued negative reporting during fraud investigation - Refused to correct obviously inaccurate information -- - # # DAMAGES DIRECTLY CAUSED BY CHASE # # # * * Ongoing Financial Reconstruction * * * * Current Status : Certified Public Bookkeeper Analysis in Progress * * * * CRITICAL NOTE : * * A certified bookkeeper is currently conducting a comprehensive three-year financial reconstruction ( XXXX ) due to the extensive damage caused by Chase Bank 's fraud enablement. This process involves : - * * Recreating accurate financial records * * from Chase 's compromised/fraudulent transactions - * * Verifying legitimate vs. fraudulent transactions * * across 36+ months - * * Quantifying additional hidden damages * * not yet discovered - * * Documenting the full scope * * of Chase 's criminal facilitation - * * Estimated completion : * * 30-60 days due to complexity of Chase 's fraud enablement * * ANTICIPATED ADDITIONAL DAMAGES : * * Based on preliminary analysis is "then reverse through bad faith investigations '' - * * Result : * * Chase stole {$910.00} from identity theft victim # # # * * Chase 's Cookie-Cutter Denial Letters * * * * Identical Bad Faith Responses Regardless of Evidence : * * - * * Standard Language : * * Transaction was processed according to information you provided or was authorized '' - * * Universal Denial : * * No adjustment will be made '' - * * Bad Faith Pattern : * * Same denial language used for obvious fraud and legitimate transactions - * * Evidence Ignored : * * Detailed fraud documentation dismissed with form letters- * * Regulatory Violation : * * Failed to conduct individual investigations as required -- - # # CASCADING EFFECT : CHASE FRAUD FORECLOSURE CRISIS # # # * * Direct Causal Chain * * * * Chase 's negligence created a systematic chain of harm : * * 1. * * Chase Enables {$22000.00} Fraud * * Depletes victim 's financial resources 2. * * Genuine Mortgage Payments Intercepted * * Criminals redirect real payments while Chase processes fake ones 3. * * Payment Disruptions to XXXX XXXX * * NSF reversals when fraud-diverted payments fail 4. * * XXXX XXXX Penalties Accumulate * * Late fees and charges due to Chase-enabled fraud 5. * * Credit Destruction * * Chase reports fraud as legitimate" in the "Deceptive" product category.
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