Consumer Complaint Guides
Educational resources to help you understand CFPB consumer complaints, know your rights, and make informed financial decisions. According to the CFPB Consumer Complaint Database, consumers have filed 16.2 million complaints against 8,000 companies, about two-thirds of them about credit reporting.
Methodology
Our guides are based on publicly available data from authoritative government sources. All statistics, ratings, and figures cited in these guides are drawn directly from official datasets and publications, with sources clearly referenced throughout.
We aim to present complex government data in plain language that is accessible to general audiences. When methodologies differ between data sources or change over time, we note these variations inline. Our editorial process includes regular reviews to ensure accuracy and timeliness of the information presented. See our methodology for how figures are computed, including the CFPB data snapshot date.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.