Total complaints
1
Filed since Plea
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows XXXX lied by informing that the letter that American Express sent on XX/XX/2019's complaint history from CFPB public records. 1 consumers have filed complaints since Plea. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Plea
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How XXXX lied by informing that the letter that American Express sent on XX/XX/2019's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| XXXX XXXX XXXX | 1 |
| State | Complaints |
|---|---|
| said that the letter detailed that I had to pay for the {$550.00} fraudulent charge. XXXX also refused to look at the receipts provided by the merchant to address my concerns. Therefore | 1 |
| Issue | Complaints |
|---|---|
| after talking to XXXX from American Express and XXXX advising that the merchant failed to provide validation for the charge and receiving a letter on XX/XX/2019 that advised American Express was removing the fraudulent charge from my account and that the case was closed | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
XXXX lied by informing that the letter that American Express sent on XX/XX/2019 has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Plea, and the most recent logged activity is Please tak, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, XXXX lied by informing that the letter that American Express sent on XX/XX/2019 reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "XXXX XXXX XXXX", and the single most common underlying issue is "after talking to XXXX from American Express and XXXX advising that the merchant failed to provide validation for the charge and receiving a letter on XX/XX/2019 that advised American Express was removing the fraudulent charge from my account and that the case was closed".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating XXXX lied by informing that the letter that American Express sent on XX/XX/2019: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
Learn more about your rights and how to interpret complaint data.
Explore additional financial data about companies, lenders, and institutions on our partner portals.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
XXXX lied by informing that the letter that American Express sent on XX/XX/2019 has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
XXXX lied by informing that the letter that American Express sent on XX/XX/2019 has a 0% timely response rate to CFPB complaints.
The most common issue reported against XXXX lied by informing that the letter that American Express sent on XX/XX/2019 is "after talking to XXXX from American Express and XXXX advising that the merchant failed to provide validation for the charge and receiving a letter on XX/XX/2019 that advised American Express was removing the fraudulent charge from my account and that the case was closed" in the "XXXX XXXX XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.