the cust. service agent told me that in order to qualify for the co-signer release I needed to make principal + interest payments. I told them that I thought I WAS making principal + interest payments because that 's what the cust. service agent told me two years ago when we set all this up! After what felt like forever of begging and pleading with them to allow my past two years of payments to count towards the co-signer release

What the CFPB Record Shows About the cust. service agent told me that in order to qualify for the co-signer release I needed to make principal + interest payments. I told them that I thought I WAS making principal + interest payments because that 's what the cust. service agent told me two years ago when we set all this up! After what felt like forever of begging and pleading with them to allow my past two years of payments to count towards the co-signer release

the cust. service agent told me that in order to qualify for the co-signer release I needed to make principal + interest payments. I told them that I thought I WAS making principal + interest payments because that 's what the cust. service agent told me two years ago when we set all this up! After what felt like forever of begging and pleading with them to allow my past two years of payments to count towards the co-signer release has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 0 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I wa, and the most recent logged activity is I was once, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, the cust. service agent told me that in order to qualify for the co-signer release I needed to make principal + interest payments. I told them that I thought I WAS making principal + interest payments because that 's what the cust. service agent told me two years ago when we set all this up! After what felt like forever of begging and pleading with them to allow my past two years of payments to count towards the co-signer release reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "on-time payments. When they told me this", and the single most common underlying issue is "you better believe that I made my payments".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating the cust. service agent told me that in order to qualify for the co-signer release I needed to make principal + interest payments. I told them that I thought I WAS making principal + interest payments because that 's what the cust. service agent told me two years ago when we set all this up! After what felt like forever of begging and pleading with them to allow my past two years of payments to count towards the co-signer release: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.