I got a letter in the mail today from Bank of America telling me that they were unable to approve the claim I put in to them because I had initiated the transaction. I called the bank about it and told XXXX in Texas that the whole transaction had been done under false pretenses. She said that there was nothing they could do because they send out emails warning people about scams so they can't be held liable. When I first called BofA to tell them what happened

What the CFPB Record Shows About I got a letter in the mail today from Bank of America telling me that they were unable to approve the claim I put in to them because I had initiated the transaction. I called the bank about it and told XXXX in Texas that the whole transaction had been done under false pretenses. She said that there was nothing they could do because they send out emails warning people about scams so they can't be held liable. When I first called BofA to tell them what happened

I got a letter in the mail today from Bank of America telling me that they were unable to approve the claim I put in to them because I had initiated the transaction. I called the bank about it and told XXXX in Texas that the whole transaction had been done under false pretenses. She said that there was nothing they could do because they send out emails warning people about scams so they can't be held liable. When I first called BofA to tell them what happened has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 0 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Afte, and the most recent logged activity is After she , giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, I got a letter in the mail today from Bank of America telling me that they were unable to approve the claim I put in to them because I had initiated the transaction. I called the bank about it and told XXXX in Texas that the whole transaction had been done under false pretenses. She said that there was nothing they could do because they send out emails warning people about scams so they can't be held liable. When I first called BofA to tell them what happened reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "we went to XXXX XXXX and she set it up to connect to my bank. Thank heavens the bank declined the 2 transactions she tried to do through XXXX XXXX... one for {$2500.00} and one for {$2000.00}. Then she tried to get into one of my credit cards", and the single most common underlying issue is "he said I should call the bank back and give them the police report number ( XXXX in XXXX XXXX XXXX ) When I called the bank back".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I got a letter in the mail today from Bank of America telling me that they were unable to approve the claim I put in to them because I had initiated the transaction. I called the bank about it and told XXXX in Texas that the whole transaction had been done under false pretenses. She said that there was nothing they could do because they send out emails warning people about scams so they can't be held liable. When I first called BofA to tell them what happened: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.