I got a late notice and had to pay the extra amount. They finally put my payment back after the last email I sent them. It took me over three months to get a response after they raised my payment. There was no phone call or written response

What the CFPB Record Shows About I got a late notice and had to pay the extra amount. They finally put my payment back after the last email I sent them. It took me over three months to get a response after they raised my payment. There was no phone call or written response

I got a late notice and had to pay the extra amount. They finally put my payment back after the last email I sent them. It took me over three months to get a response after they raised my payment. There was no phone call or written response has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Afte, and the most recent logged activity is After the , giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, I got a late notice and had to pay the extra amount. They finally put my payment back after the last email I sent them. It took me over three months to get a response after they raised my payment. There was no phone call or written response reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I went to my online account to make sure the insurance was updated. I saw on my loan details that they had charged me {$2600.00} for force placed insurance. {$2600.00}? That is an insane amount I worked at a bank for 15 years. I was the XXXX of the XXXX XXXX XXXX This was outrageous. Never once would I have charged a client that much money without speaking to them. Bear in mind", and the single most common underlying issue is "and the fact that the insurance was effective on the vehicle as of XX/XX/XXXX".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I got a late notice and had to pay the extra amount. They finally put my payment back after the last email I sent them. It took me over three months to get a response after they raised my payment. There was no phone call or written response: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.